Customer Service Representative - Spanish & ENGLISH

<b>Description</b><br><p>Established in 2000, eTeacher Group created and operates leading virtual schools throughout the world. The company specializes in large-scale operation of online teacher-led classes. We work with leading professionals every step of the way, from recruiting and developing content to marketing, sales and operations.</p><p><strong><u>About the Position:</u></strong></p><p>Our Customer Care Representatives are the first point of contact with our students and are responsible for the BEST first impression!</p><p>Their primary responsibility is to assist new and existing students for all inquiries such as course scheduling, billing and terms questions, software installations and more.</p><p>Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills. Must have an aptitude for web-based phone and database systems. Proficiency with computers is a must as troubleshooting for technical problems is required. Accuracy and attention to detail are key. But above all, applicants must be able to manage a high volume of calls while maintaining a professional and positive attitude in order to best assist our customers.</p><p>We offer competitive pay based on experience with additional financial incentives.</p><p><strong><u>Responsibilities include</u>:</strong></p><ul><li>Perform outbound calls and answer incoming calls from our customers, uncover their needs, troubleshoot and resolve customer service inquiries while building a relationship with the customer.</li><li>You will exceed customer satisfaction, efficiency metrics and issue resolution targets.</li><li>Accurate entry of customer’s information into our database.</li><li>Simultaneously navigate multiple software applications and technologies.</li><li>Additional administrative duties as assigned.</li></ul><br> <b>Requirements</b><br><ul><li>Bilingual (<strong>English/Spanish)</strong> is a must.</li><li><strong>Good home office working environment</strong> (quiet space, high-speed internet connection, ability to activate webcam at all times)</li><li>Excellent communication and relationship-building skills.</li><li>Passion for helping others.</li><li>Exceptional verbal and written communication skills.</li><li>Strong problem-solving skills.</li><li>Regular and reliable attendance.</li><li>Ability to work independently, follow directions, and strong attention to detail.</li><li>Ability to effectively multi-task.</li><li>Experience in a call center environment is a plus (training will be provided).</li><li>Computer skills with Microsoft Office applications are a must.</li><li>Working knowledge of PC and Mac operating systems is a plus.</li><li>Flexible availability to help support our 24/7 team as needed.</li></ul><p>&nbsp;<strong><u>Please send your resume in English! Only English CVs will be taken into consideration.</u></strong>&nbsp;</p><br>