Danish Speaking Marketplace Customer Representative

<p>Patrique Mercier Recruitment FR is thrilled to announce an opening for a Danish Speaking Marketplace Customer Representative. We are dedicated to delivering exceptional service to our customers, and in this role, you will be a key player in supporting our Danish-speaking clientele as they engage with our marketplace services.</p><br><h3>Responsibilities</h3><ul> <li>Act as the primary contact for Danish-speaking customers, providing assistance via phone, email, and live chat.</li> <li>Guide customers through the marketplace, addressing inquiries related to products, pricing, and order tracking.</li> <li>Handle customer complaints and ensure their resolution to maintain high satisfaction levels.</li> <li>Document all customer interactions in our CRM system for accurate record-keeping and follow-up.</li> <li>Collaborate with other teams to communicate customer insights and enhance service quality.</li> <li>Stay informed on marketplace updates, product offerings, and promotional campaigns to provide customers with accurate information.</li> <li>Participate in team meetings and training sessions, contributing to a positive and collaborative team environment.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, with strong written and verbal communication skills.</li> <li>Prior experience in customer service or related roles is preferred.</li> <li>Excellent problem-solving skills focused on customer satisfaction.</li> <li>Familiarity with CRM software and proficiency with digital communication platforms.</li> <li>Strong organizational skills with a keen attention to detail.</li> <li>A proactive and self-motivated individual who can work independently as well as collaboratively.</li> <li>A positive attitude and a genuine passion for delivering top-notch customer service.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>