Danish Speaking Airline Customer Service Agent

<p>Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking Airline Customer Service Agent. This role is tailored for individuals who have a passion for travel and are committed to delivering exceptional service to Danish-speaking passengers seeking assistance with their airline-related needs.</p><br><h3>Responsibilities</h3><ul> <li>Provide outstanding customer support to Danish-speaking clients through various communication channels, including phone, email, and chat.</li> <li>Assist passengers with flight inquiries, bookings, cancellations, and modifications.</li> <li>Efficiently address and resolve customer issues and complaints with a focus on satisfaction.</li> <li>Maintain up-to-date knowledge of airline services, policies, and industry changes to provide accurate guidance.</li> <li>Document all customer interactions neatly and thoroughly in the CRM system.</li> <li>Work collaboratively with other teams to improve the overall customer experience.</li> <li>Participate in continuous training to enhance skills and product knowledge.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluent in Danish and English, showcasing excellent verbal and written communication skills.</li> <li>Experience in customer service, preferably within the airline or tourism industry.</li> <li>Strong interpersonal skills with a focus on resolving issues efficiently.</li> <li>Able to thrive in a fast-paced environment while managing multiple priorities.</li> <li>Familiarity with customer service software and proficiency in Microsoft Office.</li> <li>Detail-oriented with strong organizational abilities.</li> <li>A genuine enthusiasm for travel and a desire to assist customers in achieving enjoyable experiences.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>