Remote Customer Service - Temporary Contract

About the position

The Remote Customer Service position at TEKsystems serves as the first point of contact for clients, focusing on delivering exceptional service and support. The role involves handling inquiries, resolving issues, and ensuring a positive customer experience, all while maintaining accurate records and collaborating with other departments.

Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
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• Provide accurate information about our products and services.
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• Resolve customer issues and complaints with empathy and efficiency.
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• Maintain detailed and accurate records of customer interactions.
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• Collaborate with other departments to ensure customer satisfaction.
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• Stay up-to-date with company policies, procedures, and product knowledge.
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• Identify opportunities to improve customer service processes.

Requirements
• Strong communication skills, both verbal and written.
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• Ability to handle customer inquiries and complaints effectively.
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• Experience in customer service or a related field is preferred.
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• Proficiency in using customer service software and tools.

Nice-to-haves
• Experience in a remote work environment.
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• Familiarity with the technology industry.

Benefits
• Flexible work hours
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• Remote work opportunity
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• Professional development opportunities Apply tot his job