Bilingual Customer Service Advocate II

Description

Logistic :

This position is full time (40 hours / week) Monday-Friday in a typical office environment located at 2743 Perimeter Parkway Augusta, GA 30909. Employees will work

What You’ll Do :

Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handle situations which may require adaptation of response or extensive research. Accurately documents inquiries.

Initiate or process adjustments or perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, researches and / or assist with priority inquiries and special projects as required by management.

Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and / or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or report to management as needed.

Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

Assist with the training of new employees and cross training of coworkers.

To Qualify for This Position, You’ll Need :

Understand a second language

High School Diploma or equivalent

1 year of claims processing OR customer service experience OR Bachelor's Degree in lieu of work experience

Answer telephones

Diagnose problems

Explain benefits, procedures, etc

Inform stakeholders

Listen actively

We Prefer That You Have :

Associate degree.

2 years-of customer service or call center experience.

Knowledge of word processing, spreadsheet, and database software

What Blue Can Do For You :

401(k) retirement savings plan with company match

Subsidized health plans and free vision coverage

Life insurance

Paid annual leave — the longer you work here, the more you earn

Nine paid holidays

On-site cafeterias and fitness centers in major locations

Wellness programs and a healthy lifestyle premium discount

Tuition assistance

Service recognition

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.