Community Moderator and Engagement Specialist (Global Remote | SaaS)

<h3>Where Good Vibes Meet Growth 🚀&nbsp; Create Spaces People Actually Want to Be In.</h3><p></p><p>You know that magic moment when a community goes from <em>meh</em> to 🔥 <em>alive</em> <em>with energy</em>? <strong>That’s what we want you to create.</strong></p><p></p><p>This isn’t just moderating. This is <strong>creating connection</strong>, sparking conversations, and designing experiences that keep people coming back for more.</p><p></p><p><strong>If you see beyond likes and know how to build real belonging, keep scrolling. This one’s yours. 🙌</strong></p><p></p><h3><strong>💡Why This Role Builds More Than Likes</strong></h3><p><strong>Our PassionFighter communities are the heartbeat of Passion.io.</strong> Public groups are our front door, creating buzz, credibility, and new customers. Private groups? That’s where the magic deepens - delivering a VIP creator experience.</p><p>You’ll be the person who makes both spaces thrive. Think: sparking energy, driving meaningful interactions, celebrating wins, and <strong>making creators feel unstoppable.</strong> ❤️‍🔥</p><p></p><h3>⚡Your Day-to-Day (aka how you’ll make the magic happen)</h3><ul> <li>Keep conversations <strong>flowing</strong> - moderating discussions, threads, and live chats</li> <li>Create a <strong>positive, motivating vibe</strong> where every member feels <strong>seen</strong> </li> <li>Provide <strong>quick answers</strong> to product questions, escalating the <strong>tricky stuff</strong> when needed</li> <li>Drop <strong>resources, tips, and opportunities </strong>to support members (and <strong>nudge leads</strong>)</li> <li>Partner with Marketing and Product to run c<strong>ampaigns, launches, and events</strong> </li> <li>Design and host <strong>challenges, competitions, and gamified experiences</strong> </li> <li>Turn member <strong>wins into celebrations</strong> the whole community feels</li> <li>Track <strong>engagement and sentiment</strong>, then <strong>act on</strong> <strong>insights</strong> </li> <li>Build relationships with i<strong>nfluencers, advocates, and superfans</strong> </li> <li>Organize v<strong>irtual events and meetups</strong> people actually want to attend</li> </ul><p><strong>Requirements</strong></p><h3>Your Starter Pack for Success 🎒</h3><ul> <li> <strong>2+ years </strong>managing large online communities (<strong>5,000+ members</strong>)</li> <li><strong>Project management chops</strong></li> <li>Hands-on with <strong>community platforms and social tools</strong> </li> <li>Experience creating and enforcing <strong>community guidelines</strong> </li> <li>Fluent in <strong>engagement metrics</strong> and community health reporting</li> <li>Comfortable handling <strong>product support Q's</strong> in-community</li> <li> <strong>Killer communication skills:</strong> positive, clear, and proactive</li> </ul><p></p><p><strong>Flexibility for some North American and EU time zone overlap is required to keep the community thriving globally ☄️<br></strong></p><h3>🤩 Bonus XP (#LevelUps That Impress Us)</h3><p>⭐️ You've built <strong>measurable engagement strategies</strong></p><p>⭐️ Know how to <strong>drive revenue through community channels</strong></p><p>⭐️ Experience in <strong>marketing, business, or coaching</strong> spaces</p><p>⭐️ <strong>Gamification and challenge design</strong> is your playground</p><p>⭐️ Hosted or run <strong>online events / meetups</strong></p><p>⭐️ Grown strong partnerships with <strong>advocates or influencers</strong></p><p></p><h3>Your Community Mojo (what makes you you) ✨</h3><ul> <li>Blend <strong>data smarts and people smarts</strong> </li> <li> <strong>Proactive</strong>: solving little issues before they go big</li> <li>A natural <strong>connector and culture builder</strong> </li> <li>Stay <strong>cool under pressure</strong> and keep conversations <strong>positive</strong> </li> <li><strong>Customer-first mindset, always</strong></li> <li>Think <strong>creatively</strong> - gamifying, energizing, innovating<br> </li> </ul><p><strong>Benefits</strong></p><h3>❤️ The Passion.io Experience: What We Do &amp; How We Work</h3><p><br>At Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets <strong>15,000+ creators</strong> launch apps and teach their passion. Over <strong>200,000 users</strong> (and counting!) are learning through the apps they’ve built.</p><p></p><p>We’re a <strong>remote-first crew</strong> spread across the globe, passionate about the creator economy, rapid growth, and building tools that <strong>change lives.</strong></p><p></p><p><strong>Here’s what makes working with us, well… kinda awesome 🤩</strong></p><p>🌍 <strong>Remote-First </strong>- Work from anywhere in the world!<br>✈️ <strong>Global Gatherings </strong>- Meet the team in epic locations (Croatia, Portugal, Greece).<br>📈 <strong>Career Growth</strong> - Coaching, training, and conferences on us.<br>⚡ <strong>Creative Freedom&nbsp;</strong> - Your ideas matter. Your work makes a real impact.<br>🖥️ <strong>Tech Gear Budget -</strong> Get the setup you need to shine.<br>🏝️ <strong>Time Off That Counts</strong> - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.<br>👶 <strong>Paid Parental Leave</strong> - Because family first, always.</p><p></p><h3>🎯 Your Hiring Journey (aka how we get to know each other) - Simple, Transparent &amp; Engaging:</h3><p>1️⃣ <strong>Let’s Connect</strong> -&nbsp; A quick intro chat with Monique, our Sr. Talent Manager, to learn about you and share what makes Passion.io tick<br>2️⃣ <strong>Deep Dive with Jarret (CS Lead) </strong>- &nbsp;Exploring your community experience and how you’d work with our Success team to support creators.</p><p>3️⃣ <strong>Strategy Spark with Eva (Head of Ops) </strong>-&nbsp; Zooming into your ops and collaboration chops, and how you’d connect across teams<br>4️⃣ <strong>Vision Chat with Olly (Head of Performance Marketing) </strong>-&nbsp; Tying it all together - your experience with public and private communities, and how you’ll help us achieve our growth vision.</p><p></p><h3>💌 Ready to Apply?</h3><p>If your brain is already buzzing with ideas and you’re itching to dive in, we want to hear from you!</p><p></p><p>👉 Slide into our inbox with your application.<br>👉 Don’t just lurk - <em>join the conversation.<br></em>👉 Hit “<strong>Apply</strong>” and let’s make community magic happen.</p>