Customer Support Professional [Open All LATAM]

<p>🛠️ Customer Support Professional | Remote 🌎</p>
<p><strong>Location:</strong> Remote (Global applicants welcome)<br></p>
<p><strong>We build digital solutions that improve lives — and that includes the people behind them.</strong></p>
<p>🔹 <strong>About the Role</strong></p>
<p>At <strong>Tekton Labs</strong>, we’re looking for a detail-oriented and empathetic <strong>Customer Support Professional</strong> to deliver outstanding support experiences to our global clients. You’ll join a collaborative team dedicated to solving meaningful problems, supporting internal teams, and improving how users interact with our products every day.</p>
<p>This is not just about resolving tickets — it's about creating connections, finding root causes, and helping shape better products.</p>
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<p>🎯 <strong>What You’ll Do</strong></p>
<ul><li>Respond to customer inquiries via <strong>email, chat, and phone</strong></li></ul>
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<p>Troubleshoot product issues and coordinate solutions across departments</p>
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<p>Perform <strong>course and product testing</strong>, and work with external content providers when needed</p>
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<p>Track, manage, and prioritize support tickets — up to <strong>45+ active cases</strong></p>
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<p>Collaborate with internal teams to ensure continuous improvement of customer experience</p>
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<p>Participate in <strong>cross-departmental meetings</strong> and advise colleagues on support processes</p>
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<p>Support internal teams via Slack, providing advice and guidance on standard support cases</p>
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<p>Contribute to a culture of <strong>learning, empathy, and quality support</strong></p></li></ul>
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<p><strong></strong>🧠 <strong>What You Bring to the Team</strong></p>
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<p>1–2+ years of experience in <strong>technical customer support or help desk</strong> roles</p>
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<p>Strong problem-solving skills and the ability to investigate complex issues</p>
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<p>Excellent communication skills — both written and verbal</p>
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<p>Comfort with handling multiple conversations and priorities</p>
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<p>Passion for learning, detail-oriented mindset, and a <strong>customer-first attitude</strong></p>
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<p>Ability to collaborate cross-functionally and stay calm under pressure</p>
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<p>Willingness to work a <strong>rotating weekend on-call shift</strong> (approximately once every 8 weeks)</p></li></ul>
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<p>🚀 <strong>What to Expect in Your First 90 Days</strong></p>
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<p><strong>Day 30:</strong> You’ll be handling chat and email support confidently with help from our training and documentation.</p>
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<p><strong>Day 60:</strong> You'll manage a full support queue and collaborate across teams to solve real customer issues.</p>
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<p><strong>Day 90:</strong> You’ll be comfortable working via phone support, identifying escalations, and owning solutions.</p></li></ul>
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<p>💰 <strong>Compensation, Schedule &amp; Contract</strong></p>
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<p>Full-time <strong>contractor position</strong> (remote)</p>
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<p><strong>Monthly compensation:</strong> Up to <strong>$1,400 USD</strong>, based on experience and qualifications</p>
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<p><strong>Work schedule:</strong> Monday to Friday, from <strong>12:00 PM to 1:00 AM (Pacific Time)</strong> with a <strong>1-hour break</strong></p>
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<p>Occasional <strong>weekend on-call support</strong> rotation (approximately once every 8 weeks)</p>
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<p>Flexible, collaborative work environment with growth opportunities</p></li></ul>
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<p>🌟 <strong>Why Join Tekton Labs?</strong></p>
<p>✨ Work in a people-first, feedback-driven culture<br>
📚 Ongoing learning and development in a fast-paced environment<br>
💬 Supportive team committed to collaboration and excellence<br>
🌍 Global mindset with flexible remote work</p>
<p>📩 <strong>Want to help shape meaningful product experiences while growing your career?</strong><br>
Apply now and join the journey at <strong>Tekton Labs</strong> — we can't wait to meet you! 🚀<br></p>