Technical Program Manager, CXS Systems & Tools
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.
Role Description
As a Technical Program Manager, you will be instrumental in driving operational excellence and delivering critical projects for engineering and system administration teams. Your role involves partnering closely with cross-functional teams to ensure smooth project execution through clearly defined roadmaps, effective implementation of Agile methodologies, and proactive risk and issue management. You will play a crucial role in translating leadership direction and organizational priorities into actionable plans, while maintaining transparent and continuous communication with stakeholders. This position offers substantial visibility across the organization, opportunities for professional growth, and the ability to significantly enhance operational efficiency, team collaboration, and strategic outcomes.
Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here .
Responsibilities
Facilitate Agile ceremonies (backlog grooming, sprint planning, retrospectives, daily stand-ups).
Partner with engineering and system administration teams to develop and prioritize project roadmaps.
Track deliverables and clearly communicate project status updates to stakeholders.
Create comprehensive documentation (user stories, acceptance criteria).
Proactively identify risks and implement mitigation strategies.
Conduct retrospectives to drive continuous improvement.
Foster strong collaboration across multiple teams and stakeholders.
Requirements
6+ years in technical product/program management roles.
Strong experience with Agile methodologies (Scrum, Kanban).
Proven ability managing multiple concurrent projects.
Knowledge of software engineering/system administration processes.
Excellent organizational and stakeholder communication skills.
Demonstrated leadership in cross-functional team settings.
Proficiency with project management tools (Jira, Confluence).
Experience driving and delivering complex technical programs or products from inception to delivery.
Preferred Qualifications
Familiarity with front-end (HTML, CSS, JavaScript/TypeScript) and back-end technologies (Python).
Experience with CI/CD practices and systems administration.
Agile certification (e.g., Certified Scrum Master).
Prior experience in technology-driven or SaaS companies.
Bachelor’s degree or equivalent experience.
Compensation
US Zone 1
This role is not available in Zone 1 US Zone 2 $137,700—$186,300 USD US Zone 3 $122,400—$165,600 USD
The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.
Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Team Description
The Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms—including Dropbox Dash, Dropbox Sign, and our core sync engine—handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team.
Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
401(k) plan with a generous company match and immediate vesting
Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
Income Protection Plans: Life and disability insurance
Business Travel Protection: Travel medical and accident insurance
Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
Access to over 10,000 global co-working spaces through Gable.to , making it easy to book flexible workspaces for collaboration or individual work
Quarterly Cell phone and internet allowance
Mental health and wellness benefits
Disability and neurodivergence support benefits
Additional benefit details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.
Role Description
As a Technical Program Manager, you will be instrumental in driving operational excellence and delivering critical projects for engineering and system administration teams. Your role involves partnering closely with cross-functional teams to ensure smooth project execution through clearly defined roadmaps, effective implementation of Agile methodologies, and proactive risk and issue management. You will play a crucial role in translating leadership direction and organizational priorities into actionable plans, while maintaining transparent and continuous communication with stakeholders. This position offers substantial visibility across the organization, opportunities for professional growth, and the ability to significantly enhance operational efficiency, team collaboration, and strategic outcomes.
Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here .
Responsibilities
Facilitate Agile ceremonies (backlog grooming, sprint planning, retrospectives, daily stand-ups).
Partner with engineering and system administration teams to develop and prioritize project roadmaps.
Track deliverables and clearly communicate project status updates to stakeholders.
Create comprehensive documentation (user stories, acceptance criteria).
Proactively identify risks and implement mitigation strategies.
Conduct retrospectives to drive continuous improvement.
Foster strong collaboration across multiple teams and stakeholders.
Requirements
6+ years in technical product/program management roles.
Strong experience with Agile methodologies (Scrum, Kanban).
Proven ability managing multiple concurrent projects.
Knowledge of software engineering/system administration processes.
Excellent organizational and stakeholder communication skills.
Demonstrated leadership in cross-functional team settings.
Proficiency with project management tools (Jira, Confluence).
Experience driving and delivering complex technical programs or products from inception to delivery.
Preferred Qualifications
Familiarity with front-end (HTML, CSS, JavaScript/TypeScript) and back-end technologies (Python).
Experience with CI/CD practices and systems administration.
Agile certification (e.g., Certified Scrum Master).
Prior experience in technology-driven or SaaS companies.
Bachelor’s degree or equivalent experience.
Compensation
US Zone 1
This role is not available in Zone 1 US Zone 2 $137,700—$186,300 USD US Zone 3 $122,400—$165,600 USD
The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.
Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
- US Zone 1: San Francisco metro, New York City metro, or Seattle metro
- US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
- US Zone 3: All other US locations
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Team Description
The Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms—including Dropbox Dash, Dropbox Sign, and our core sync engine—handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team.
Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
401(k) plan with a generous company match and immediate vesting
Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
Income Protection Plans: Life and disability insurance
Business Travel Protection: Travel medical and accident insurance
Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
Access to over 10,000 global co-working spaces through Gable.to , making it easy to book flexible workspaces for collaboration or individual work
Quarterly Cell phone and internet allowance
Mental health and wellness benefits
Disability and neurodivergence support benefits
Additional benefit details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.