Compliance Quality Assurance Manager
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Compliance Quality Assurance Manager (QA Manager) at Capital City Bank plays a crucial role in supporting the operational duties of the Compliance Management Team under the direction of the Compliance Manager. This position is responsible for managing the Quality Control Program and supervising Compliance Specialist positions. The QA Manager assists in the development, execution, and maintenance of the Bank's compliance program, ensuring adherence to all applicable state and federal laws and regulations. This includes coordinating compliance monitoring, audits, and examinations, as well as performing periodic reviews of lending and deposit programs to ensure compliance with regulatory consumer laws. Additionally, the QA Manager provides training to Bank associates on compliance policies and procedures, ensuring that all staff are well-informed and compliant with the necessary regulations. In this role, the QA Manager will lead and administer various duties within the Bank's compliance program as outlined by the Compliance Manager. They will serve as a subject matter expert for all Lines of Business, assisting in the development and implementation of new Bank products and services to ensure compliance. The QA Manager will also function in the role of the Compliance Manager in their absence, contributing expertise on compliance risk in Bank operations. Detailed reviews and monitoring of deposit and lending products will be conducted to ensure compliance with regulatory requirements and internal policies, with the ability to prepare professional written reports of findings and recommendations. The QA Manager will be responsible for reviewing and proposing enhancements to written procedures based on Quality Assurance findings, developing checklists for the Corporate Compliance staff, and serving as a compliance resource for all Lines of Business. They will oversee corrective actions taken by management to address compliance deficiencies and conduct follow-up reviews to assess the adequacy and effectiveness of these actions. Staying current with legislative developments and maintaining a working knowledge of relevant laws and regulations is essential, as is the ability to research and analyze the impact of these regulations on Bank operations. The QA Manager will also partner with Star University to develop and provide training sessions on regulatory compliance issues, as well as write and edit compliance materials such as policies and procedures.
Responsibilities
• Lead and administer duties within the Bank compliance program as outlined by the Compliance Manager.
,
• Manage the Quality Control program and supervise Compliance Specialist positions.
,
• Serve as a subject matter expert for all Lines of Business in the development and implementation of new Bank products and services to ensure compliance.
,
• Implement legislative and regulatory requirements, analyzing implications on the Bank's operations and activities.
,
• Function in the role of the Compliance Manager in their absence.
,
• Conduct detailed reviews/monitoring of deposit and lending products to ensure compliance with regulatory requirements and business unit policy.
,
• Review and propose enhancements to written procedures based on QA findings.
,
• Develop checklists for the Corporate Compliance staff to ensure all appropriate forms and documents are updated when changes are made to policies or procedures.
,
• Serve as a compliance resource to all Lines of Business in responding to daily operations matters.
,
• Oversee corrective actions taken by management to address compliance deficiencies and conduct follow-up reviews.
,
• Maintain current awareness of legislative developments and a working knowledge of state and federal laws and regulations related to consumer compliance.
,
• Research and provide support on any regulatory changes that would impact the Bank.
,
• Partner with Star University in compliance training initiatives and develop content for training sessions.
,
• Write and edit compliance materials such as policies, procedures, and meeting materials.
Requirements
• 5-7 years of experience in Regulatory Compliance, including implementation of policies and procedures, monitoring business activities, and auditing processes.
,
• Ability to build strong relationships to facilitate research and ongoing projects.
,
• Effective communication skills with business partners, regulators, and auditors.
,
• CRCM Certification preferred, with a commitment to become certified within 3 years from date of hire.
,
• Strong working knowledge of consumer regulatory requirements is required.
,
• Ability to analyze and apply consumer and commercial deposits and lending regulatory requirements.
,
• Excellent organizational, verbal, and written communication skills.
,
• Solid interpersonal skills necessary to interact with Bank associates and management.
,
• Strong problem-solving skills and attention to detail.
,
• Self-directed with the ability to work with minimal supervision.
,
• Ability to multi-task and shift priorities as needed to perform tasks within changing deadlines.
,
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint, Adobe Reader).
,
• Knowledge of banking operations and consumer protection laws is helpful.
Nice-to-haves
• Internal audit experience is a plus.
Benefits Apply tot his job
The Compliance Quality Assurance Manager (QA Manager) at Capital City Bank plays a crucial role in supporting the operational duties of the Compliance Management Team under the direction of the Compliance Manager. This position is responsible for managing the Quality Control Program and supervising Compliance Specialist positions. The QA Manager assists in the development, execution, and maintenance of the Bank's compliance program, ensuring adherence to all applicable state and federal laws and regulations. This includes coordinating compliance monitoring, audits, and examinations, as well as performing periodic reviews of lending and deposit programs to ensure compliance with regulatory consumer laws. Additionally, the QA Manager provides training to Bank associates on compliance policies and procedures, ensuring that all staff are well-informed and compliant with the necessary regulations. In this role, the QA Manager will lead and administer various duties within the Bank's compliance program as outlined by the Compliance Manager. They will serve as a subject matter expert for all Lines of Business, assisting in the development and implementation of new Bank products and services to ensure compliance. The QA Manager will also function in the role of the Compliance Manager in their absence, contributing expertise on compliance risk in Bank operations. Detailed reviews and monitoring of deposit and lending products will be conducted to ensure compliance with regulatory requirements and internal policies, with the ability to prepare professional written reports of findings and recommendations. The QA Manager will be responsible for reviewing and proposing enhancements to written procedures based on Quality Assurance findings, developing checklists for the Corporate Compliance staff, and serving as a compliance resource for all Lines of Business. They will oversee corrective actions taken by management to address compliance deficiencies and conduct follow-up reviews to assess the adequacy and effectiveness of these actions. Staying current with legislative developments and maintaining a working knowledge of relevant laws and regulations is essential, as is the ability to research and analyze the impact of these regulations on Bank operations. The QA Manager will also partner with Star University to develop and provide training sessions on regulatory compliance issues, as well as write and edit compliance materials such as policies and procedures.
Responsibilities
• Lead and administer duties within the Bank compliance program as outlined by the Compliance Manager.
,
• Manage the Quality Control program and supervise Compliance Specialist positions.
,
• Serve as a subject matter expert for all Lines of Business in the development and implementation of new Bank products and services to ensure compliance.
,
• Implement legislative and regulatory requirements, analyzing implications on the Bank's operations and activities.
,
• Function in the role of the Compliance Manager in their absence.
,
• Conduct detailed reviews/monitoring of deposit and lending products to ensure compliance with regulatory requirements and business unit policy.
,
• Review and propose enhancements to written procedures based on QA findings.
,
• Develop checklists for the Corporate Compliance staff to ensure all appropriate forms and documents are updated when changes are made to policies or procedures.
,
• Serve as a compliance resource to all Lines of Business in responding to daily operations matters.
,
• Oversee corrective actions taken by management to address compliance deficiencies and conduct follow-up reviews.
,
• Maintain current awareness of legislative developments and a working knowledge of state and federal laws and regulations related to consumer compliance.
,
• Research and provide support on any regulatory changes that would impact the Bank.
,
• Partner with Star University in compliance training initiatives and develop content for training sessions.
,
• Write and edit compliance materials such as policies, procedures, and meeting materials.
Requirements
• 5-7 years of experience in Regulatory Compliance, including implementation of policies and procedures, monitoring business activities, and auditing processes.
,
• Ability to build strong relationships to facilitate research and ongoing projects.
,
• Effective communication skills with business partners, regulators, and auditors.
,
• CRCM Certification preferred, with a commitment to become certified within 3 years from date of hire.
,
• Strong working knowledge of consumer regulatory requirements is required.
,
• Ability to analyze and apply consumer and commercial deposits and lending regulatory requirements.
,
• Excellent organizational, verbal, and written communication skills.
,
• Solid interpersonal skills necessary to interact with Bank associates and management.
,
• Strong problem-solving skills and attention to detail.
,
• Self-directed with the ability to work with minimal supervision.
,
• Ability to multi-task and shift priorities as needed to perform tasks within changing deadlines.
,
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint, Adobe Reader).
,
• Knowledge of banking operations and consumer protection laws is helpful.
Nice-to-haves
• Internal audit experience is a plus.
Benefits Apply tot his job