Bilingual Spanish Customer Service Representative - Remote

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The<span>&nbsp;</span><strong>Customer Service Representative</strong><span>&nbsp;</span>contributes to Cognizant’s Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant’s Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. &nbsp;This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States. &nbsp;<br>&nbsp;</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Role Responsibilities&nbsp;</strong></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Open Sans', 'Segoe UI', Frutiger, 'Frutiger Linotype', 'Dejavu Sans', 'Helvetica Neue', Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><li style="font-family:'Times New Roman';line-height:1.25;">Offer Sales &amp; Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.</li><li style="font-family:'Times New Roman';line-height:1.25;">Use computerized systems for tracking, information gathering, and/or troubleshooting.</li><li style="font-family:'Times New Roman';line-height:1.25;">Answer basic questions and resolve basic problems. &nbsp;</li><li style="font-family:'Times New Roman';line-height:1.25;">Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.</li><li style="font-family:'Times New Roman';line-height:1.25;">Actively re-direct incoming callers to self-service options</li><li style="font-family:'Times New Roman';line-height:1.25;">Perform proactive outbound follow-up communications as necessary</li><li style="font-family:'Times New Roman';line-height:1.25;">Process orders and other related voice and non-voice tasks as needed to meet client needs&nbsp;</li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Role Requirements &nbsp;</strong></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Open Sans', 'Segoe UI', Frutiger, 'Frutiger Linotype', 'Dejavu Sans', 'Helvetica Neue', Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><li style="font-family:'Times New Roman';line-height:1.25;">A High School Diploma or equivalent is required</li><li style="font-family:" times="" new="" roman";line-height:1.25;"="">Must be Bilingual in Spanish/English</li><li style="font-family:'Times New Roman';line-height:1.25;">At least 2 years of Customer Service experience</li><li style="font-family:'Times New Roman';line-height:1.25;">Previous call center experience is preferred but not required</li><li style="font-family:'Times New Roman';line-height:1.25;">Previous experience in foodservice or foodservice distribution is preferred but not required.</li><li style="font-family:'Times New Roman';line-height:1.25;">A self-starter that demonstrates customer service skills.</li><li style="font-family:'Times New Roman';line-height:1.25;">Ability to select and apply standard policies and procedures. &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-family:'Times New Roman';line-height:1.25;">Ability to resolve routine problems and questions independently. &nbsp; &nbsp;</li><li style="font-family:'Times New Roman';line-height:1.25;">Ability to pay close attention to detail and use time effectively. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-family:'Times New Roman';line-height:1.25;">Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.</li><li style="font-family:'Times New Roman';line-height:1.25;">Ability to work in a fast-paced team environment.&nbsp;</li><li style="font-family:'Times New Roman';line-height:1.25;">Must be willing to work a flexible schedule, with weekend/holiday availability</li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Requirements for Working From Home&nbsp;</strong></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Open Sans', 'Segoe UI', Frutiger, 'Frutiger Linotype', 'Dejavu Sans', 'Helvetica Neue', Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><li style="font-family:'Times New Roman';line-height:1.25;">A private and secure space to do work uninterrupted by others in the home.</li><li style="font-family:'Times New Roman';line-height:1.25;">Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.</li><li style="font-family:'Times New Roman';line-height:1.25;">All equipment needed for the job will be provided, but not the Ethernet cord &nbsp;</li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Salary and Other Compensation:&nbsp;</strong></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Applications are accepted until June 16th, 2025.&nbsp;</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">The hourly rate for this position is $15.50 per hour.&nbsp;</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.&nbsp;</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Benefits:</strong><span>&nbsp;</span>Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:&nbsp;</p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Open Sans', 'Segoe UI', Frutiger, 'Frutiger Linotype', 'Dejavu Sans', 'Helvetica Neue', Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><li style="font-family:'Times New Roman';line-height:1.25;">Medical/Dental/Vision/Life Insurance</li><li style="font-family:'Times New Roman';line-height:1.25;">Paid holidays plus Paid Time Off</li><li style="font-family:'Times New Roman';line-height:1.25;">401(k) plan and contributions</li><li style="font-family:'Times New Roman';line-height:1.25;">Long-term/Short-term Disability</li><li style="font-family:'Times New Roman';line-height:1.25;">Paid Parental Leave</li><li style="font-family:'Times New Roman';line-height:1.25;">Employee Stock Purchase Plan&nbsp;</li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Disclaimer:</strong><span>&nbsp;</span>The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.&nbsp;</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:'Times New Roman';font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.&nbsp;</p>