Billing Analyst
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. </p><p>Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. </p><p><strong>The EH Way</strong></p><p>At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. </p><ol> <li>We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission</li> <li>We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy </li> <li>We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale</li> <li>We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission</li> <li>We Live by Our Values - we role model our values 100% of the time</li> <li>We Expect High Performance - we set a high standard and we’re not satisfied with being average</li> </ol><p></p><p><strong>This role </strong></p><p>We’re on the lookout for a sharp, detail-oriented Billing Analyst to join our Finance team. In this role, you'll take the lead on managing end-to-end billing processes and supporting projects that level up our billing systems and customer experience.</p><p>You’ll thrive in this role if you bring curiosity, a knack for problem-solving, and the ability to keep pace in a fast-changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing - we’d love to hear from you.</p><p><strong>This will include</strong></p><ul> <li>Be the go-to for billing queries from both internal teams and customers </li> <li>Own the end-to-end customer billing process </li> <li>Run monthly billing cycles and ensure accuracy </li> <li>Maintain and update our billing system — including accounts, products, subscriptions and workflows </li> <li>Prepare monthly billing reports and provide insights where needed </li> <li>Handle ad hoc billing and make adjustments to accounts as required </li> <li>Collaborate with the broader Finance team on cross-functional projects </li> <li>Support ad hoc reporting and contribute to continuous improvement initiatives</li> </ul><p></p><p><strong>Who you are </strong></p><p>To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring</p><ul> <li>Solid understanding of billing processes and functions</li> <li>A methodical and logical approach to resolving billing scenarios</li> <li>2–3 years' experience in a similar role</li> <li>Familiarity with Zuora or similar SaaS billing platforms</li> <li>Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)</li> <li>Bonus points for experience working in a high-growth tech or SaaS environment</li> </ul><p></p><p><strong>What we can offer</strong></p><p>At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means</p><ul> <li>You will work remotely, with the flexibility to own your time and impact</li> <li>You will access cutting-edge tools to amplify your work, knowledge and outputs </li> <li>You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life</li> <li>You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies </li> <li>You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities </li> </ul><p></p><p>At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/</p><p>Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.</p>