Danish Speaking Email Support Specialist

<p>Patrique Mercier Recruitment FR is pleased to present a fantastic opportunity for a Danish Speaking Email Support Specialist. This position is ideal for individuals who have a passion for customer service and possess strong communication abilities. As a crucial member of our support team, you will engage with Danish-speaking clients through email, ensuring their inquiries are handled efficiently and effectively.</p><br><h3>Responsibilities</h3><ul> <li>Respond to customer emails in Danish, providing clear and accurate information regarding products and services.</li> <li>Assist clients with inquiries related to orders, account management, and other support needs.</li> <li>Troubleshoot issues and provide practical solutions or escalate complex issues to the appropriate departments.</li> <li>Maintain accurate documentation of all customer interactions within the CRM system for effective tracking.</li> <li>Collaborate with other team members to uphold high standards of service quality.</li> <li>Identify patterns in customer inquiries and provide feedback to management for process improvements.</li> <li>Stay informed about product offerings and company policies to assist customers effectively.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, both written and spoken.</li> <li>Previous experience in email support or customer service is preferred.</li> <li>Strong written communication skills with a professional and clear tone.</li> <li>Excellent problem-solving skills and the ability to manage customer queries efficiently.</li> <li>Self-motivated with an ability to work well independently in a remote setting.</li> <li>Experience with CRM systems and email management tools is a plus.</li> <li>Dedicated to providing exceptional customer service and fostering strong client relationships.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>