Customer Support Specialist

<p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our software products. This role is ideal for someone with excellent communication skills, a customer-first mindset, and a willingness to learn. You will work closely with other team members to prioritize and troubleshoot issues, provide guidance, and ensure a seamless customer experience.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key Responsibilities:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Respond to customer inquiries via email and chat, , ensuring timely and accurate resolutions.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Assist customers with troubleshooting software-related issues, offering clear and helpful guidance.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Document and escalate issues as needed, collaborating with technical teams to find solutions.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Educate customers on product features, updates, and best practices to help them maximize value.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Contribute to the knowledge base by updating FAQs and support articles.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Track customer interactions and feedback in the CRM system to identify patterns and areas for improvement.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Qualifications:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">High school diploma or equivalent; associate or bachelor's degree in a related field preferred.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong communication skills, both written and verbal.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to work independently, manage time effectively, and prioritize tasks.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Basic technical aptitude and a desire to learn about SaaS products.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Customer-focused attitude with a problem-solving mindset.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11pt;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Familiarity with CRM systems and support software is a plus.</span></span></span></span></span></span></li></ul><p><strong>About Digital Onboarding:</strong></p>

<p><a href="\&quot;http://www.digitalonboarding.com\&quot;">Digital Onboarding </a>is a software company that helps banks and credit unions retain and expand customer relationships. Our automated engagement platform makes it easy for financial institutions to educate, nurture, cross-sell, and drive adoption of services—like direct deposit, digital banking, and loans—through personalized digital journeys delivered via email, SMS, and digital banking integrations. Founded in 2015 and backed by top investors, Digital Onboarding is transforming how financial institutions connect with their customers at every stage of the relationship.</p>

<p>This position is open to candidates based in the United States of America only. The Company cannot extend employment offers to those outside the United States of America.</p>