Dispatcher - Military Move (SCA)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
HomeSafe Alliance is seeking a highly skilled and motivated Dispatcher to assist our operations Department with dispatching vehicles and coordinating resources. This position is crucial in ensuring that our operations run smoothly and efficiently, particularly in the context of managing the logistics of military household goods moves. As a Dispatcher, you will play a key role in fostering a team-oriented work environment and maintaining positive relationships with crew members, customers, sales coordinators, and sales staff. You will be responsible for reviewing and coordinating daily operations requirements, assigning crews and resources accordingly, and ensuring that all crews are dispatched in a timely manner in compliance with the dispatch schedule. In this role, you will maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client. You will also manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities. Analyzing proposed schedules and rates will be part of your responsibilities, as you will initiate preparation and distribution of proposed trip schedule changes, submitting analyses of data and rescheduling recommendations to the Operations Manager and/or administration. Working within Safety & Compliance regulations and contractual agreements is essential to ensure vendor driver fleet suppliers comply with regulations, permit requirements, licensing, and driver qualifications. You will coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams. Collaboration with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client will also be a key aspect of your role. This position requires a commitment to a flexible work schedule to meet the needs of our clients and business operations, with standard work hours being Monday through Friday, 9:00 AM to 5:00 PM, but flexibility for staggered shifts, nights, and weekends is expected.
Responsibilities
• Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.
,
• Review and coordinate daily operations requirements and assign crews and resources accordingly.
,
• Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.
,
• Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.
,
• Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.
,
• Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.
,
• Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.
,
• Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.
,
• Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.
,
• Perform other duties as assigned.
Requirements
• High school diploma, or GED required.
,
• Two years' experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred.
,
• Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, and procedure manuals.
,
• Ability to prepare routine reports and correspondence.
,
• Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
,
• Must be a U.S. citizen due to contractual requirements.
Nice-to-haves
Benefits
• Medical, Dental and Vision Insurance.
,
• Paid time off (PTO) Three weeks of PTO for newly hired employees.
,
• 401(k)
,
• Health and Wellness Programs
,
• Disability, Life and AD&D insurance
,
• Employee Support program
,
• Family Support: Bright Horizons, child and elder care services
,
• Teladoc Medical Experts, second opinion program
,
• Travel Accident & Medical
,
• TRICARE Supplement Plan
,
• Voluntary Benefit Plans
,
• And more! Apply tot his job
HomeSafe Alliance is seeking a highly skilled and motivated Dispatcher to assist our operations Department with dispatching vehicles and coordinating resources. This position is crucial in ensuring that our operations run smoothly and efficiently, particularly in the context of managing the logistics of military household goods moves. As a Dispatcher, you will play a key role in fostering a team-oriented work environment and maintaining positive relationships with crew members, customers, sales coordinators, and sales staff. You will be responsible for reviewing and coordinating daily operations requirements, assigning crews and resources accordingly, and ensuring that all crews are dispatched in a timely manner in compliance with the dispatch schedule. In this role, you will maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client. You will also manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities. Analyzing proposed schedules and rates will be part of your responsibilities, as you will initiate preparation and distribution of proposed trip schedule changes, submitting analyses of data and rescheduling recommendations to the Operations Manager and/or administration. Working within Safety & Compliance regulations and contractual agreements is essential to ensure vendor driver fleet suppliers comply with regulations, permit requirements, licensing, and driver qualifications. You will coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams. Collaboration with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client will also be a key aspect of your role. This position requires a commitment to a flexible work schedule to meet the needs of our clients and business operations, with standard work hours being Monday through Friday, 9:00 AM to 5:00 PM, but flexibility for staggered shifts, nights, and weekends is expected.
Responsibilities
• Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.
,
• Review and coordinate daily operations requirements and assign crews and resources accordingly.
,
• Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.
,
• Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.
,
• Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.
,
• Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.
,
• Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.
,
• Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.
,
• Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.
,
• Perform other duties as assigned.
Requirements
• High school diploma, or GED required.
,
• Two years' experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred.
,
• Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, and procedure manuals.
,
• Ability to prepare routine reports and correspondence.
,
• Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
,
• Must be a U.S. citizen due to contractual requirements.
Nice-to-haves
Benefits
• Medical, Dental and Vision Insurance.
,
• Paid time off (PTO) Three weeks of PTO for newly hired employees.
,
• 401(k)
,
• Health and Wellness Programs
,
• Disability, Life and AD&D insurance
,
• Employee Support program
,
• Family Support: Bright Horizons, child and elder care services
,
• Teladoc Medical Experts, second opinion program
,
• Travel Accident & Medical
,
• TRICARE Supplement Plan
,
• Voluntary Benefit Plans
,
• And more! Apply tot his job