Call Center Relationship Specialist

<h2>Overview</h2>
At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. 
 
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. 
 
Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.
 
 
Some of our Benefits/Perks:
 
<ul>
<li>Remote/Work From Home Available</li>
<li>Competitive pay starting at $18.75/hr + depending on experience</li>
<li>Medical/Dental/Vision Insurance</li>
<li>Employee discount on loans Team members qualify for a discount on consumer loans.</li>
<li>Tuition Reimbursement of up to $5,250 per year for full-time team members.</li>
<li>Paid Time Off 15 days/year & over 10 Paid Holidays</li>
<li>Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.</li>
<li>Retirement Benefits (401K) Grow matches up to 8% for team members.</li>
<li>Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.</li>
</ul>
<h2>Responsibilities</h2>
The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.  
 
The shift for this opening is Monday - Friday from 10am - 7pm with rotating Saturday coverage.
<h2>Qualifications</h2>
Required Skills & Experience
<ul>
<li>High school diploma required. Some college from an accredited college or university is preferred.  </li>
<li>1-3 years sales and service experience required, preferably in a call center environment.</li>
<li>Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills. </li>
<li>Bi-lingual (English and Spanish) preferred. </li>
<li>Working knowledge of Windows-based PC products and general office equipment.</li>
</ul>
Physical Demands
<ul>
<li>Must be able to sit for extended periods of time. </li>
<li>Must be able to read, write, speak and type English.</li>
<li>Must be able to hear and use a telephone. </li>
<li>Use of computer requires repetitive keystrokes.</li>
</ul>
Work Environment
<ul>
<li>This role is fully remote, with the option to work from our HQ or retail locations. </li>
<li>You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.</li>
</ul>
 
*This shift will be from 10am - 7pm EST*  
 
 
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
 
 
#LI-Remote

Call Center Relationship Specialist

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