Customer Support Specialist

<p>As a Customer Support Specialist, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.</p><p></p><h3>What the job is about </h3><ul> <li>Serve as the primary point of contact for our customers, providing guidance and support with a 5-start approach</li> <li>Troubleshoot and resolve issues via phone, email, and live chat platforms</li> <li>Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs</li> <li>Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders</li> <li>Assist with the development and improvement of customer support processes and resources</li> <li>Maintain in-depth knowledge of Deblock's products and services to better assist customers</li> </ul><p><strong>Requirements</strong></p><ul> <li>Previous experience in customer support or a related role, preferably within the financial services industry</li> <li>Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner</li> <li>Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues</li> <li>Ability to multitask and prioritize tasks in a fast-paced environment</li> <li>Fluency in English, spoken and written. </li> <li>Familiarity with fintech and cryptocurrency concepts and trends is a plus</li> <li>Ability to work independently and collaboratively in a team-oriented environment</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive salary</li> <li>Private dental + health insurance</li> <li>Tech gear for your job</li> <li>30 days of paid holidays (excl. bank holidays)</li> <li>Option to work 100% remotely or come to the office - your choice!</li> <li>Ability to work abroad</li> </ul>