Behavioral Health Member Services Specialist (Saturday and Sunday 7:00am-3:00pm)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Behavioral Health Member Services Specialist is a part-time role focused on providing essential support to members accessing behavioral health services. This position serves as the first point of contact for members, ensuring they receive the necessary information and assistance regarding their care. The role requires working on weekends, specifically Saturday and Sunday from 7:00 am to 3:00 pm, and involves various responsibilities including intake processes, member communication, and coordination with transportation services.
Responsibilities
• Perform intake processes for members accessing services.
,
• Answer telephone calls and explain the operation of PerformCare to members.
,
• Complete intake information regarding the member.
,
• Explain procedures for accessing services to members.
,
• Coordinate with the Medical Assistance Transportation Program (MATP) to assist members in securing transportation to appointments.
,
• Complete bed searches for In-Patient and Substance Abuse bed requests as required.
,
• Address member complaints through the PerformCare Grievance and Complaint process.
,
• Explain a member's rights as requested.
,
• Provide additional resources to members such as a Member Handbook and a list of in-plan providers.
,
• Complete data entry of requests and authorizations.
Requirements
• Bachelor's Degree from an accredited college or university is required.
,
• 1-3 years of Behavioral Health experience is preferred.
,
• Excellent written and verbal communication skills with the ability to respond sensitively to member's requests preferred.
,
• Previous customer service in a call center environment and data entry experience preferred.
,
• At least one year of experience in mental health or human services is required, or equivalent background and experience that would translate well into this position.
,
• Ability to communicate well verbally and in writing with members and all other internal and external customers.
,
• Ability to use PCs in a Windows-based environment.
Nice-to-haves
Benefits
• Flexible work solutions including remote options and hybrid work schedules.
,
• Competitive pay.
,
• Paid time off including holidays and volunteer events.
,
• Health insurance coverage for you and your dependents on Day 1.
,
• 401(k) plan.
,
• Tuition reimbursement. Apply tot his job
The Behavioral Health Member Services Specialist is a part-time role focused on providing essential support to members accessing behavioral health services. This position serves as the first point of contact for members, ensuring they receive the necessary information and assistance regarding their care. The role requires working on weekends, specifically Saturday and Sunday from 7:00 am to 3:00 pm, and involves various responsibilities including intake processes, member communication, and coordination with transportation services.
Responsibilities
• Perform intake processes for members accessing services.
,
• Answer telephone calls and explain the operation of PerformCare to members.
,
• Complete intake information regarding the member.
,
• Explain procedures for accessing services to members.
,
• Coordinate with the Medical Assistance Transportation Program (MATP) to assist members in securing transportation to appointments.
,
• Complete bed searches for In-Patient and Substance Abuse bed requests as required.
,
• Address member complaints through the PerformCare Grievance and Complaint process.
,
• Explain a member's rights as requested.
,
• Provide additional resources to members such as a Member Handbook and a list of in-plan providers.
,
• Complete data entry of requests and authorizations.
Requirements
• Bachelor's Degree from an accredited college or university is required.
,
• 1-3 years of Behavioral Health experience is preferred.
,
• Excellent written and verbal communication skills with the ability to respond sensitively to member's requests preferred.
,
• Previous customer service in a call center environment and data entry experience preferred.
,
• At least one year of experience in mental health or human services is required, or equivalent background and experience that would translate well into this position.
,
• Ability to communicate well verbally and in writing with members and all other internal and external customers.
,
• Ability to use PCs in a Windows-based environment.
Nice-to-haves
Benefits
• Flexible work solutions including remote options and hybrid work schedules.
,
• Competitive pay.
,
• Paid time off including holidays and volunteer events.
,
• Health insurance coverage for you and your dependents on Day 1.
,
• 401(k) plan.
,
• Tuition reimbursement. Apply tot his job