Care Coordinator Virtual Assistant (UZZPAM4)

<table><tbody><tr><td><p><strong><br></strong></p><p><strong><br></strong></p><p><strong><br></strong></p><p><strong><br></strong></p><p><strong></strong></p><p><strong>JOB TITLE</strong></p></td><td><p><br></p><p><strong><strong>** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:<br><a data-faitracker-click-bind="true" href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0">https://www.loom.com/share/345...</a></strong></strong></p>
<p></p><p><br></p><p>Care Coordinator VA</p></td></tr><tr><td><p><strong>JOB ID</strong></p></td><td><p>UZZPAM4</p></td></tr><tr><td><p><strong>INDUSTRY</strong></p></td><td><p>Home Care/Health</p></td></tr><tr><td><p><strong>LOCATION</strong></p></td><td><p>LATAM</p></td></tr><tr><td><p><strong>JOB STATUS</strong></p></td><td><p>Full Time</p></td></tr><tr><td><p><strong>WORK SCHEDULE</strong></p></td><td><p>9:00 AM – 5:30 PM EST (Monday to Friday)</p></td></tr><tr><td><p><strong>SALARY</strong></p></td><td><p>$5–$8/hour</p></td></tr><tr><td><p><strong>TARGET START DATE</strong></p></td><td><p>ASAP</p></td></tr></tbody></table>
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<table><tbody><tr><td><p><strong>ROLE OVERVIEW</strong></p></td></tr></tbody></table>
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<p><strong>About the Client:</strong></p>
<p>The client operates a busy U.S.-based home care agency, providing support to patients and caregivers across various administrative and operational needs. The agency is seeking a reliable, detail-oriented, and compassionate Virtual Care Coordinator who can manage day-to-day communication and logistics, primarily in Spanish and English.</p>
<p><strong>About the Role:</strong></p>
<p>This role combines reception, coordination, and administrative support for a home care agency. The Virtual Care Coordinator will act as a bridge between patients, caregivers (aides), and internal staff — managing schedules, reviewing payroll, assisting with benefits and timesheets, and supporting patient satisfaction. The position requires excellent communication skills, cultural sensitivity, and experience in healthcare or home care coordination.</p>
<p><strong>Key Responsibilities</strong></p>
<ul><li>Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers</li><li>Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage</li><li>Manage the daily attendance dashboard, identify missing timesheets, and provide training or support</li><li>Conduct welcome calls to new patients and assist with creating weekly schedules</li><li>Review and revise pre-billing and timesheets, coordinate with payroll to ensure accuracy</li><li>Follow up on pending authorizations and liaise with insurance companies</li><li>Staff open cases and assist in finding suitable caregivers</li><li>Translate communications between English-speaking management and Spanish-speaking aides or patients</li></ul>
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<ul><li>Handle applicant intake, assist with applications, and coordinate nurse visits</li><li>Conduct monthly patient satisfaction calls</li><li>Manage annual administrative supervision and background check follow-ups for aides</li></ul>
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<p><strong>Required Qualifications</strong></p>
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<ul><li>Fluent in both Spanish and English (written and spoken)</li><li>Prior experience in home care, healthcare, or case coordination strongly preferred</li><li><strong>Familiarity with HHA Exchange, ADP, and payroll/timesheet systems a major plus</strong></li><li>Strong customer service and phone communication skills</li><li>Ability to multitask and manage a high volume of daily inquiries</li><li>Must be HIPAA-compliant and understand patient confidentiality standards</li><li>Tech-savvy with strong organization and time management skills</li></ul>