Business Expert

About the position

As a Business Expert at Apple, you will play a crucial role in connecting business professionals and entrepreneurs with the innovative tools and solutions that Apple offers. Your primary responsibility will be to introduce Apple technology and services to business customers, helping them understand how these solutions can enhance their operations and drive success. You will spend a significant amount of time on the sales floor, engaging with both first-time and existing business customers to learn about their specific needs and challenges. This interaction will allow you to generate new leads and build lasting relationships through various channels, including phone calls and in-store workshops and events. In this role, you will discover customer needs through briefings and collaborate with the Business Team to prepare and present tailored proposals. For customers with more complex requirements, you will work closely with the entire Business Team to craft the ideal solutions that meet their needs. Additionally, you will inform customers about the complete suite of sales support options available to them. By engaging customers in discussions about the possibilities of Apple technology, you will not only contribute to the success of your team but also help your customers thrive in their respective businesses. Your work environment will be dynamic and collaborative, where you will be part of a passionate team dedicated to fostering a culture of inclusion and inspiration. You will find great satisfaction in offering powerful, innovative solutions to each customer, ensuring that they feel valued and understood. Your role will require flexibility in your schedule, as your work hours will be based on the needs of the business and the customers you serve.

Responsibilities

• Introduce Apple solutions, technology, and services to business customers.
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• Engage with first-time and current business customers on the sales floor to learn their needs.
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• Generate new leads and build relationships through phone interactions and in-store events.
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• Discover customer needs through briefings and collaborate with the Business Team to prepare proposals.
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• Work with the Business Team to craft ideal solutions for customers with complex needs.
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• Inform customers about the complete suite of sales support options available to them.
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• Foster a culture of inclusion and respect within the team.

Requirements

• At least one year of experience selling in the business market.
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• Strong people and presentation skills.
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• Excellent written and verbal communication skills.
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• Comfortable using the phone to interact with customers and position business solutions.
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• Ability to facilitate business experiences through in-store briefings, workshops, and events.
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• Flexibility with work schedule based on business needs.

Nice-to-haves

• Knowledge of how businesses use technology and what Apple solutions can offer them.
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• Curiosity to learn and respect for others' differences.

Benefits

• Comprehensive medical and dental coverage.
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• Retirement benefits.
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• Discounted products and free services.
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• Reimbursement for certain educational expenses, including tuition.
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• Opportunity to participate in Apple's discretionary employee stock programs.
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• Eligibility for discretionary bonuses or commission payments.
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• Potential for relocation assistance.