Apple Technical Specialist - Part-Time

About the position

Responsibilities

• Assist new customers in getting started with their Apple devices.
• Provide quick and efficient support to current customers.
• Assess customer support needs and provide immediate solutions or referrals.
• Deliver personal training for new customers on basic skills for photo, video, and music projects.
• Maintain strong relationships with customers to enhance their experience with Apple.
• Collaborate with team members to ensure the best care for customers.
• Adapt to changes in products and technologies as they evolve.

Requirements

• Ability to assess customers' support needs and provide solutions or referrals.
• Flexibility to rotate through different technical specialties and skill sets.
• Ability to thrive in a changing environment as products evolve.
• Excellent time management skills and quick decision-making abilities.
• Maintain composure and customer focus while troubleshooting issues.

Nice-to-haves

• Experience in customer service or technical support roles.
• Familiarity with Apple products and services.
• Strong communication skills to reassure customers during troubleshooting.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.