General Clerk II PTOC (remote, seasonal, $17.20)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Responsibilities
• Post information to agency records and modify forms or records.
• Communicate with consumers using English and Spanish speaking skills.
• Provide telephone support.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated with the task following work instructions and escalate when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Perform additional duties as assigned.
Requirements
• High school diploma or equivalent.
• 6 months of experience in a similar job.
• Internet connectivity.
• Ability to pass a background check and drug screen.
Nice-to-haves
• Clerical skills including data entry, typing, and outbound telephone calls.
• Prior telephone experience is desired.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Ability to multitask using two computer screens and navigate between multiple software programs.
• Ability to work independently and meet critical deadlines.
• Effective communication skills.
• Ability to maintain confidential and sensitive information by following PII standards.
Benefits
• $17.20/hour plus $4.93/hour Health & Welfare.
• Opportunity for seasonal employees to become full-time based on performance and position availability. Apply tot his job
Responsibilities
• Post information to agency records and modify forms or records.
• Communicate with consumers using English and Spanish speaking skills.
• Provide telephone support.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated with the task following work instructions and escalate when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Perform additional duties as assigned.
Requirements
• High school diploma or equivalent.
• 6 months of experience in a similar job.
• Internet connectivity.
• Ability to pass a background check and drug screen.
Nice-to-haves
• Clerical skills including data entry, typing, and outbound telephone calls.
• Prior telephone experience is desired.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Ability to multitask using two computer screens and navigate between multiple software programs.
• Ability to work independently and meet critical deadlines.
• Effective communication skills.
• Ability to maintain confidential and sensitive information by following PII standards.
Benefits
• $17.20/hour plus $4.93/hour Health & Welfare.
• Opportunity for seasonal employees to become full-time based on performance and position availability. Apply tot his job