Technical Specialist

About the position

Responsibilities

• Help new customers get started with their Apple devices and provide ongoing support to existing customers.
• Assess customer support needs and provide immediate solutions or refer them to appropriate team members.
• Conduct personal training sessions for customers on using Apple products for photo, video, and music projects.
• Maintain a strong focus on customer satisfaction and build positive relationships with customers.
• Collaborate with team members to foster a culture of inclusion and respect within the store.

Requirements

• Ability to assess customers' support needs and provide effective solutions.
• Flexibility to rotate through different technical specialties and adapt to product changes.
• Strong time management skills and the ability to make quick decisions.
• Excellent customer service skills, maintaining composure while troubleshooting issues.

Nice-to-haves

• Experience with Apple products such as iPod, iPhone, and iPad.
• Demonstrated commitment to inclusion and diversity in the workplace.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Tuition reimbursement for formal education
• Discretionary bonuses or commission payments
• Opportunity to participate in employee stock programs