Apple Genius - IT Support Technician

About the position

Responsibilities

• Diagnose and repair Apple products for customers at the Genius Bar.
• Provide hands-on technical support and troubleshooting for various Apple devices.
• Offer advice on accessories that enhance the customer experience with Apple products.
• Educate team members about Apple products and technologies.
• Maintain a high level of customer service and satisfaction.
• Manage multiple customer interactions while being aware of their time constraints.
• Identify problems and provide feedback to improve customer service.
• Mentor and share knowledge with customers and colleagues.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Contribute to an inclusive environment by respecting differences and being curious to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about Apple products.
• Excellent prioritization skills and ability to make quick decisions.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability.
• Flexibility with work schedule based on business needs.

Nice-to-haves

• Experience in customer service or technical support roles.
• Familiarity with Apple products and services.
• Previous experience in a retail environment.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in Apple's Employee Stock Purchase Plan.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance if applicable.