Application Review & Support Specialist

<meta><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Overview</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking remote </span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Application</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Review </strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">&amp;</span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Support Specialists </strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">to join our dynamic team on a short-term contract for a new Homeowner Relief program in Cook County, Chicago.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">About AidKit</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked individuals. From simplifying benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps its partners deliver aid with dignity.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful, flexible, and impactful work.</span></p><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">About the Role</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">The Applicant Review &amp; Support Specialist (RSS) will use AidKit’s platform to provide support for the Cook County Homeowner Relief program - a short-term program offering one-time assistance of $1,000 to 15,000+ low-income homeowners in Cook County, Chicago affected by recent increases in property taxes.&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Key Responsibilities</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:12pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Leverage AidKit’s custom platform to conduct thorough application reviews carefully and quickly, validating correct documents, flagging where corrected documentation is needed or potential fraud to ensure compliance with program and documentation requirements.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Participate in program-specific training sessions and RSS team meetings.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Collaborate with other RSS and Managers to identify common applicant issues, reduce fraud, and improve AidKit’s overall recipient support process.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Respond to customer support tickets via phone, email, and text using AidKit's custom tools, ensuring accurate, friendly, and timely responses.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Troubleshoot applicant issues during the application and payment processes to ensure timely resolution.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Perform additional customer support &amp; review tasks as needed based on program demands</span></li></ul><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">About You</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">These are not firm qualifications; we value skills and a growth mindset over checking boxes:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:12pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Required Skills &amp; Experience:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Self-motivated and effective in managing tasks autonomously in high-volume settings</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Quick analytical thinking to decide whether documents are valid, need re-submission or fraud is suspected</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Keen eye for detail and adherence to protocol.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Tech-savvy and able to quickly learn AidKit's systems (training provided).</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Bilingual proficiency in English and Spanish for effective communication (note: we may hire some specialists who are not bilingual).</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Excellent oral and written communication skills.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Compassionate and sensitive to the nuances of working with vulnerable populations.</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Nice to Have:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Experience in customer service and application review in large scale programs</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Flexible schedule and ability to adjust to changing circumstances.</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Additional Requirements:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Reliable computer and stable internet connection.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Available to work 25-40 hours per week during the program period</span></li></ul></li></ul><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Compensation and Location</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">This is a fully remote, independent contractor position.</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:12pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Hourly Rate:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> $30/hour, paid bi-weekly.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Hours:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> 25-40 hours/week (flexible schedule but may require set shifts to ensure coverage). Please note that hours may fluctuate based on program demand, and AidKit cannot guarantee a minimum number of hours.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Duration:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> mid September - December with training scheduled prior. There is potential for the role to continue beyond December based on program needs.</span></li></ul><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Benefits</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:12pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Flexible schedule.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Meaningful work that directly impacts individuals and communities in need.</span></li></ul><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">About Our Team</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">AidKit is a fully remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States.</span></p><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:14pt;margin-bottom:4pt;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">How to Apply</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">To apply for this position, please submit a cover letter and resume.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Applications will be accepted until the positions are filled, with the review and interview process beginning August 15th 2025.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">AidKit is an equal opportunity employer. We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We believe true innovation thrives when a variety of voices and ideas come together.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You don't need to meet every criterion listed to apply—we value unique experiences and perspectives.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Thank you for your interest in joining the AidKit team!</span></p>