After-Hours Dispatcher

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p style="text-align: start;"><strong><span style="color: #121317">About us:</span></strong></p><p style="text-align: start;"><span style="color: #121317">Zelh is a fast-growing, passionate outsourcing company.</span></p><p style="text-align: start;"><span style="color: #121317">Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.</span></p><p style="text-align: start;"><span style="color: #121317">We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!</span></p><p style="text-align: start;"><span style="color: #121317">At this point, Zelh is looking for a</span><strong><span style="color: #121317"> Dispatcher</span></strong><span style="color: #121317"> for our third-party logistics company.</span></p><p style="text-align: start;min-height: 1.7em;"></p><p style="text-align: start;min-height: 1.7em;"></p><p style="text-align: start;"><strong><span style="color: #121317">Key Responsibilities:</span></strong></p><ul><li><p><span style="color: #121317">Monitor and respond to incoming calls, emails, and messages efficiently.</span></p></li><li><p><span style="color: #121317">Dispatch service technicians, drivers, or field personnel as needed.</span></p></li><li><p><span style="color: #121317">Coordinate and track job assignments, ensuring timely responses.</span></p></li><li><p><span style="color: #121317">Provide real-time updates to customers and internal teams regarding service status.</span></p></li><li><p><span style="color: #121317">Maintain accurate logs of all communications, dispatch activities, and service requests.</span></p></li><li><p><span style="color: #121317">Troubleshoot and escalate urgent issues as necessary.</span></p></li><li><p><span style="color: #121317">Communicate effectively with clients, vendors, and on-call staff.</span></p></li><li><p><span style="color: #121317">Adhere to company policies and standard operating procedures.</span></p></li></ul><p style="min-height: 1.7em;"></p><p style="text-align: start;"><strong><span style="color: #121317">Working</span></strong><span style="color: #121317"> </span><strong><span style="color: #121317">conditions</span></strong><span style="color: #121317">:</span></p><ul><li><p><span style="color: #121317">Working schedule:</span></p><ol><li><p><strong>Monday night – Tuesday morning:</strong> 6:00 PM – 6:00 AM EDT</p></li><li><p><strong>Tuesday night – Wednesday morning:</strong> 6:00 PM – 6:00 AM EDT</p></li></ol></li><li><p><strong><span style="color: #121317">Remote mode of work</span></strong></p></li><li><p><span style="color: #121317">10+ business days of paid time off</span></p></li><li><p><span style="color: #121317">Team building and corporate events</span></p></li><li><p><span style="color: #121317">Equipment provided</span></p></li><li><p><span style="color: #121317">A supportive team</span></p></li></ul><p style="min-height: 1.7em;"></p><br><br><ul><li><p><span style="color: #121317">Prior experience in dispatching, customer service, or call center operations preferred.</span></p></li><li><p><span style="color: #121317">Excellent verbal and written communication skills.</span></p></li><li><p><span style="color: #121317">Strong problem-solving and decision-making abilities.</span></p></li><li><p><span style="color: #121317">Ability to work independently and remain composed under pressure.</span></p></li><li><p><span style="color: #121317">Proficiency in dispatching software, CRM systems, and Microsoft Office Suite.</span></p></li><li><p><span style="color: #121317">Reliable internet connection and a quiet work environment (if remote).</span></p></li><li><p><span style="color: #121317">Flexibility to work weekend shifts and occasional holiday coverage.</span></p></li></ul>
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