Customer Service Representative
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>This is a remote position.</p>
<p><b>Role Name:</b> Customer Service Representative - Healthcare Training Support<br></p>
<p><b>Schedule:</b><br></p>
<ul>
<li>Full-time (40 hours per week), 9am-6pm CST with 1 hour of unpaid break (4 days per week + Saturday)<br></li>
</ul> <b>Client Timezone:</b> Central Time Zone (US)<br> <br>
<h3>Client Overview<br></h3>
<p>Join a well-established American Heart Association certified training center that has been empowering healthcare professionals for over 20 years. This growing organization operates 40+ locations nationwide, serving medical students, healthcare professionals, nursing students, and emergency medical technicians who are preparing to save lives in their careers. The company utilizes cutting-edge CPR training technology with individual training stations featuring advanced sensor-equipped machines that provide real-time feedback to students. You’ll be part of a small, dedicated team supporting future healthcare heroes as they obtain the life-saving certifications required for their medical careers.<br></p> <br>
<h3>Job Description<br></h3>
<p>This is an exciting opportunity to make a meaningful impact in healthcare education while developing your customer service and technical troubleshooting skills. You’ll serve as a crucial support resource for students across the nation who are pursuing CPR certifications required for their medical careers. The role combines customer guidance, technical support, and problem-solving as you help students navigate the certification process from initial inquiry through successful completion. You’ll work with state-of-the-art training equipment and be part of a mission-driven organization that directly contributes to preparing thenext generation of healthcare professionals who will save lives in hospitals, clinics, and emergency situations nationwide.<br><br></p>
<h3>Responsibilities<br></h3>
<ul>
<li>Guide students through the online platform to help them select appropriate CPR certification classes based on their specific location and career requirements<br></li>
<li>Assist students with navigating the scheduling system to book their certification appointments at their preferred locations and times<br></li>
<li>Provide technical troubleshooting support for advanced CPR training equipment using remote video systems<br></li>
<li>Help students resolve equipment issues including computer resets and machine malfunctions during their individual training sessions<br></li>
<li>Assist students who need building access guidance or are having difficulty locating their training facilities<br></li>
<li>Handle overflow customer inquiries as part of a collaborative call management system alongside the internal team<br></li>
<li>Escalate complex technical or procedural issues to senior staff when necessary to ensure seamless customer experience<br></li>
<li>Support students from diverse medical backgrounds including nursing students, EMTs, firefighters, deputies, and paramedics<br></li>
</ul>
<h3>Requirements<br></h3>
<ul>
<li>Excellent English communication skills with clear, professional speaking ability essential for interacting with medical professionals<br></li>
<li>Tech-savvy with strong ability to learn and troubleshoot technical equipment and software systems<br></li>
<li>Customer service experience required, with healthcare or medical industry background strongly preferred<br></li>
<li>Comfortable guiding customers through website navigation and online booking processes<br></li>
<li>Experience or willingness to learn video-based technical support using camera systems<br></li>
<li>Ability to quickly learn CPR certification requirements and American Heart Association standards<br></li>
<li>Strong problem-solving skills and patience when helping students with technical difficulties<br></li>
<li>Flexibility to work varying schedules including potential weekend coverage as business needs require<br></li>
<li>Professional demeanor suitable for representing a certified medical training organization to healthcare professionals nationwide<br></li>
</ul> Independent Contractor Perks<br>
<ul>
<li>HMO Coverage in eligible locations<br></li>
<li>Permanent work from home<br></li>
<li>Immediate hiring<br></li>
</ul> <br> <br> ZR_25403_JOB<br> <br>
<p><b>Role Name:</b> Customer Service Representative - Healthcare Training Support<br></p>
<p><b>Schedule:</b><br></p>
<ul>
<li>Full-time (40 hours per week), 9am-6pm CST with 1 hour of unpaid break (4 days per week + Saturday)<br></li>
</ul> <b>Client Timezone:</b> Central Time Zone (US)<br> <br>
<h3>Client Overview<br></h3>
<p>Join a well-established American Heart Association certified training center that has been empowering healthcare professionals for over 20 years. This growing organization operates 40+ locations nationwide, serving medical students, healthcare professionals, nursing students, and emergency medical technicians who are preparing to save lives in their careers. The company utilizes cutting-edge CPR training technology with individual training stations featuring advanced sensor-equipped machines that provide real-time feedback to students. You’ll be part of a small, dedicated team supporting future healthcare heroes as they obtain the life-saving certifications required for their medical careers.<br></p> <br>
<h3>Job Description<br></h3>
<p>This is an exciting opportunity to make a meaningful impact in healthcare education while developing your customer service and technical troubleshooting skills. You’ll serve as a crucial support resource for students across the nation who are pursuing CPR certifications required for their medical careers. The role combines customer guidance, technical support, and problem-solving as you help students navigate the certification process from initial inquiry through successful completion. You’ll work with state-of-the-art training equipment and be part of a mission-driven organization that directly contributes to preparing thenext generation of healthcare professionals who will save lives in hospitals, clinics, and emergency situations nationwide.<br><br></p>
<h3>Responsibilities<br></h3>
<ul>
<li>Guide students through the online platform to help them select appropriate CPR certification classes based on their specific location and career requirements<br></li>
<li>Assist students with navigating the scheduling system to book their certification appointments at their preferred locations and times<br></li>
<li>Provide technical troubleshooting support for advanced CPR training equipment using remote video systems<br></li>
<li>Help students resolve equipment issues including computer resets and machine malfunctions during their individual training sessions<br></li>
<li>Assist students who need building access guidance or are having difficulty locating their training facilities<br></li>
<li>Handle overflow customer inquiries as part of a collaborative call management system alongside the internal team<br></li>
<li>Escalate complex technical or procedural issues to senior staff when necessary to ensure seamless customer experience<br></li>
<li>Support students from diverse medical backgrounds including nursing students, EMTs, firefighters, deputies, and paramedics<br></li>
</ul>
<h3>Requirements<br></h3>
<ul>
<li>Excellent English communication skills with clear, professional speaking ability essential for interacting with medical professionals<br></li>
<li>Tech-savvy with strong ability to learn and troubleshoot technical equipment and software systems<br></li>
<li>Customer service experience required, with healthcare or medical industry background strongly preferred<br></li>
<li>Comfortable guiding customers through website navigation and online booking processes<br></li>
<li>Experience or willingness to learn video-based technical support using camera systems<br></li>
<li>Ability to quickly learn CPR certification requirements and American Heart Association standards<br></li>
<li>Strong problem-solving skills and patience when helping students with technical difficulties<br></li>
<li>Flexibility to work varying schedules including potential weekend coverage as business needs require<br></li>
<li>Professional demeanor suitable for representing a certified medical training organization to healthcare professionals nationwide<br></li>
</ul> Independent Contractor Perks<br>
<ul>
<li>HMO Coverage in eligible locations<br></li>
<li>Permanent work from home<br></li>
<li>Immediate hiring<br></li>
</ul> <br> <br> ZR_25403_JOB<br> <br>