Customer Solutions Team Lead
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Department</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: Operations</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Location</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: Home based, UK (with occasional travel to our London office)</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Reports to</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: Head of Operations</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Hours</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: 37.5 per week</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Salary</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: <em>Depending on experience</em></span></span></span></span></span></span></p> <p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Role Overview </span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">The Customer Solutions Team Lead will be responsible for coaching and leading a team of advisors to drive a high-performance, customer-centric culture. This role oversees the entire learner journey from initial enquiry to admission, ensuring a seamless and effective process. </span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">This role will be a key part of the successful onboarding for our new leadership programs. We are seeking a highly motivated and customer-focused leader with a proven track record in admissions or customer-facing roles in a professional environment. The ideal candidate will be a hands-on manager who is passionate about creating an exceptional customer experience.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><br><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key responsibilities:</span></span></span></span></span></span></p><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Leadership & Team Management</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Line manage a team of Customer Solutions Advisors.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Coach and support CSAs to deliver consistent, high-quality learner engagement that drives performance against target and alignment to company values.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Drive a high-performance, customer-centric culture in the team.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Sales Process Ownership (Learner-Level)</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Own the end-to-end learner journey from inbound enquiry through to admissions handover.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ensure the team handles learner leads promptly, delivering consistent qualification, suitability assessment, and objection handling.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Support learners in understanding programme options, requirements and expectations to reduce withdrawal risk and improve conversion.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Process Optimisation & Insights</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Continuously improve team workflows and learner communications to increase efficiency and learner satisfaction.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Monitor team performance and learner engagement metrics, providing insights and suggestions to leadership.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain and update knowledge base articles, playbooks, and guidance for learner engagement.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Cross-Functional Collaboration</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ensure alignment on learner-level sales between sales, customer success, marketing and operations.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Surface learner trends, objections, and feedback to inform marketing content, programme positioning, and customer success initiatives.</span></span></span></span></span></span></li></ul> <p style="line-height:1.38;"><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Candidate Specification: </span></span></span></span></span></span></p><p style="line-height:1.38;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Essential</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven experience:</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> experience in admissions or customer success, particularly in onboarding new enterprise customers</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience working for an executive education provider or onboarding new customers in a B2B environment</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Demonstrable experience line managing and coaching a team to achieve performance targets and uphold company values.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven ability to own and optimise an end-to-end customer or sales process.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Exceptional Customer Service Skills: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">A deep commitment to a customer-centric approach, with the ability to communicate with and support senior-level professionals with a high degree of professionalism and empathy.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Hands-on Leadership: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to actively support the team with customer calls and complex queries, leading by example in professional communication.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Process and Accountability: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong skills in process management, including using data to monitor performance, identify areas for improvement, and hold the team accountable for results.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Collaboration: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent ability to collaborate with and influence cross-functional teams, acting as a key link between the customer-facing team and other departments.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">A proactive and strategic mindset with a focus on continuous improvement.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">A results-driven leader with a passion for both team development and customer satisfaction.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">An effective communicator who can articulate learner trends and insights to senior leadership.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Desirable</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">experience working at a business school.</span></span></span></span></span></span></li></ul> <p style="line-height:1.38;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Interview process:</span></span></span></span></span></span></p><ol><li style="list-style-type:decimal;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">One way video interview or live screening</span></span></span></span></span></span></li><li style="list-style-type:decimal;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Hiring manager interview (competency based questions) - 1 hour</span></span></span></span></span></span></li><li style="list-style-type:decimal;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Task/Role play and follow up questions - 45 minutes</span></span></span></span></span></span></li><li style="list-style-type:decimal;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ways of Working/Meet the Team - 45 minutes</span></span></span></span></span></span></li></ol><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><br><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Company Benefits</span></span></span></span></span></span><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: </span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Remote first company providing flexibility to work from home</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Pension with up to 5% matched contributions</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">25 days holiday + Flexi bank holidays + 1 day off on your birthday</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">A day for volunteering</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Enhanced Maternity and Paternity Leave </span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Health & Wellbeing allowance of up to £30 per month</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Annual Summer and Xmas events</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Company socials including everything from Cambridge College formals, pub nights to team building events</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">CPD Allowance</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Private medical insurance and cash plan</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Holiday buy back scheme (up to 10 days p/a)</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">EAP with 24 hour confidential support line</span></span></span></span></span></span></li></ul> <h1 style="line-height:1.656;margin-top:27px;margin-bottom:8px;"><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Background to our Organisation</span></span></span></span></span></span></h1><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. </span></span></span></span></span></span></p> <h3 style="line-height:1.656;margin-top:21px;margin-bottom:5px;"><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Our Values</span></span></span></span></span></span></h3><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">At the centre of the way we work together and inspire each other to achieve success are these core values:</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Entrepreneurial Spirit</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Team Spirit</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Customer-focused</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Gold Standard</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.</span></span></span></span></span></span></p><p style="line-height:1.656;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">____________________________________________________________________________</span></span></span></span></span></span></p><p style="line-height:1.9871999999999999;margin-top:16px;margin-bottom:16px;"><span style="font-size:11px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.</span></span></span></span></span></span></span></p><br>