Customer Solutions Engineer

<b>Description</b><br><p>As a <strong>Field Deployment Engineer (FDE)</strong> at Atera, you will lead the onboarding and technical enablement of our most <strong>strategic and complex customers</strong>. This is a <strong>hybrid</strong>, highly <strong>customer-facing</strong> role that blends deep technical knowledge, project management, and solution design to drive customer success.</p><p>You'll serve as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced <strong>AI-powered automations</strong>. This is an exciting opportunity to work at the intersection of <strong>technology, innovation, and strategic customer impact</strong>.</p><p><strong>What You’ll Be Responsible For:</strong></p><ul><li>Own end-to-end onboarding and technical implementation for strategic accounts</li><li>Design tailored solutions using Atera’s full platform (RMM, PSA, and AI)</li><li>Lead technical discovery, planning, deployment, and handoff</li><li>Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience</li><li>Provide expert guidance on prompt engineering and API based integrations</li><li>Serve as the technical authority during customer engagements, including onsite visits as needed</li><li>Build implementation plans that drive fast time to value and high product adoption</li><li>Identify and escalate customer feedback and product enhancement opportunities</li></ul><br> <b>Requirements</b><br><p><strong>What You’ll Need to Succeed:</strong></p><ul><li>3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant)</li><li>Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must</li><li>Hands-on experience with API integrations and scripting</li><li>Experience in<strong> </strong><em>Python, PowerShell, and REST APIs</em> - an advantage</li><li>Practical understanding of prompt engineering and deploying AI-based solutions</li><li>Excellent communication skills and the ability to simplify complex technical concepts</li><li>Track record of delivering value quickly and driving software adoption</li><li>Experience working directly with MSPs, internal IT teams, and enterprise customers</li><li>Willingness to travel for occasional onsite customer visits</li><li>Strong project planning and stakeholder management skills</li></ul><p><br></p><p>Benefits and compensation</p><p>For this position, we offer a total annual salary of: $185,000. In addition Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan.At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week in our beautiful One Penn office, enabling collaboration and connection while also accommodating remote work arrangements.</p><p>Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value the unique perspectives and contributions of each individual and strive to create an environment where all employees are empowered to thrive. Our recruitment process is merit-based, ensuring that qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.</p><p>We are dedicated to building a workforce that reflects the diversity of society and our customer base, and we are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to excel.</p><br> <b>About Atera</b><br><p>Atera is transforming the world of IT management with an all-in-one platform that unifies <strong>Remote Monitoring and Management (RMM)</strong>, <strong>Professional Services Automation (PSA)</strong>, and the industry’s first <strong>autonomous IT agent</strong>. Our AI-powered technology allows IT professionals to resolve issues before users even notice, improving productivity, scalability, and service delivery at every level.</p><p>We serve managed service providers (MSPs), internal IT teams, and global enterprises across industries, and we’re just getting started.</p><p><br></p><br>