Senior Customer Architect - Search

Description:

• We are actively seeking a Customer Architect who specializes in Enterprise & Vector Search technologies.
• Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience.
• A crucial part of your responsibility is defining and communicating the technical success criteria for our customers.
• The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of Elastic solutions.
• Your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions.

Requirements:

• 8 – 12+ years building and operating enterprise search systems, including vector and semantic search.
• Strong experience with Elastic or similar platforms: Elasticsearch, Pinecone, Qdrant, Milvus, Weaviate.
• Authority in embedding‑based retrieval, LLM integration, RAG pipelines, and vector database architecture.
• Consistent track record of designing scalable, performant search infra on cloud platforms (AWS/Azure/GCP).
• Excellent communicator able to present technical designs and business impact to both technical and executive audiences.
• Data-driven mentality: adept at measuring search performance (e.g., latency, throughput, recall) and acting on insights.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Previous roles in Solution Architecture, Pre‑Sales Engineering, or Customer Success focused on search/AI applications.
• Nice to Have:
• Hands-on experience with RAG systems, chat/search applications, and open-source contributions.
• Understanding of vector database internals: ANN algorithms, indexing strategies, recall/precision evaluation.
• Familiarity with embedding model tuning and search relevance optimization frameworks.

Benefits:

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave