Business Development and Customer Service Representative
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Position Title: Business Development and Customer Service Representative
Report to: Franchise Business Owner
Status: Part-time or Full-time, REMOTE
Location: REMOTE for British Swim School of Gwinnett-Hall (MUST LIVE IN LOCAL BUFORD, GA MARKET OR NEARBY AREA)
As a business Development and Customer Service Representative with British Swim School of Gwinnett-Hall, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, setting up water safety presentations, and answering customers' questions while making their experience personable and memorable.
Knowledge, Skills, and Abilities:
• Enthusiastic personality
• Strong sales and customer service skills
• Ability to maintain a positive attitude when speaking to customers
• Ability to adhere to a schedule, and follow policies and procedures of British Swim School
• Competent with phone systems and appropriate computer programs
• Able to multi-task
• Ability to fluently speak English. Additional languages are a plus
• Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center SkyPrep online training.
Roles and Responsibilities
• Answer calls, manage online chat, and respond to emails
• Make outbound calls as needed on leads like daycare centers, preschools, mother's groups, etc in conjunction with marketing initiatives
• Manage and resolve customer issues and complaints
• Provide customers with product and service information
• Accurately enter new customer information into system
• Update existing customer information
• Process payments, class changes, move-ups, orders, forms, and applications
• Identify and escalate priority issues
• Make follow-up and outbound calls as needed to follow up on leads
• Enters roll (attendance) sheets into JR
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Attend in person staff meetings as required
• Stay informed with current and upcoming events and promotions in the local marketplace
Qualifications:
• Customer service and sales experience
• High School education or equivalent
Pay:
• Commensurate with experience. Hourly with incentive opportunities.
Flexible work from home options available.
Compensation: $10.00 - $15.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the \"Survival of the Littlest.\"
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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Or apply here.
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Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?* Yes No
Are you legally authorized to work in the US?* Yes No
This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment?* Yes No
This position is a Remote position and requires you to have your own computer with reliable internet service. Are you able to meet these requirements?* Yes No
Do you live in the Buford, GA or Nearby area?* Yes No Apply tot his job
Report to: Franchise Business Owner
Status: Part-time or Full-time, REMOTE
Location: REMOTE for British Swim School of Gwinnett-Hall (MUST LIVE IN LOCAL BUFORD, GA MARKET OR NEARBY AREA)
As a business Development and Customer Service Representative with British Swim School of Gwinnett-Hall, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, setting up water safety presentations, and answering customers' questions while making their experience personable and memorable.
Knowledge, Skills, and Abilities:
• Enthusiastic personality
• Strong sales and customer service skills
• Ability to maintain a positive attitude when speaking to customers
• Ability to adhere to a schedule, and follow policies and procedures of British Swim School
• Competent with phone systems and appropriate computer programs
• Able to multi-task
• Ability to fluently speak English. Additional languages are a plus
• Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center SkyPrep online training.
Roles and Responsibilities
• Answer calls, manage online chat, and respond to emails
• Make outbound calls as needed on leads like daycare centers, preschools, mother's groups, etc in conjunction with marketing initiatives
• Manage and resolve customer issues and complaints
• Provide customers with product and service information
• Accurately enter new customer information into system
• Update existing customer information
• Process payments, class changes, move-ups, orders, forms, and applications
• Identify and escalate priority issues
• Make follow-up and outbound calls as needed to follow up on leads
• Enters roll (attendance) sheets into JR
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Attend in person staff meetings as required
• Stay informed with current and upcoming events and promotions in the local marketplace
Qualifications:
• Customer service and sales experience
• High School education or equivalent
Pay:
• Commensurate with experience. Hourly with incentive opportunities.
Flexible work from home options available.
Compensation: $10.00 - $15.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the \"Survival of the Littlest.\"
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
(if you already have a resume on Indeed)
Or apply here.
• required fields
First Name*
Last Name*
Email*
Phone*
Yes, Text Me!
I want to get text messages for this job from British Swim School of Gwinnett-Hall.
Message and data rates may apply. Reply STOP to opt out. See our User Terms of Service and Privacy Policy for details.
Get faster updates with texting!Message and data rates may apply. Reply STOP to opt out. See our User Terms of Service and Privacy Policy for details.
Location Address
City
StatesState Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware Dist. of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Marshall Islands Massachusetts Michigan Micronesia Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northern Marianas Ohio Oklahoma Oregon Palau Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Virgin Islands Washington West Virginia Wisconsin Wyoming
ZIP Code
Resume/CV *
Upload File
Or
Type/Paste Text
Cover Letter
Upload File
Or
Type/Paste Text
Recent Job Title
Recent Employer
Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?* Yes No
Are you legally authorized to work in the US?* Yes No
This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment?* Yes No
This position is a Remote position and requires you to have your own computer with reliable internet service. Are you able to meet these requirements?* Yes No
Do you live in the Buford, GA or Nearby area?* Yes No Apply tot his job