Billing Associate

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<meta><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">On a regular basis, you’ll:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:14pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Manage complex billing issues and escalations.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Review and process invoices with precision.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Collaborate with cross-functional teams to refine billing workflows.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Provide insights and recommendations to improve efficiency.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Resolve Billing Discrepancies: Identify and correct inconsistencies between order requests and billing information.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:14pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Monitor &amp; Respond to Billing Requests: Actively track Slack channels for complex billing-related inquiries, providing timely resolutions.</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;text-align:justify;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You’re gonna crush it if:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:14pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You have 2+ years of experience in billing, financial operations, or data entry.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You excel at problem-solving and process improvement.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You can manage escalations and communicate effectively.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:14pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You thrive in a fast-paced, high-volume environment.</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:10pt;text-align:justify;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Our Team</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;text-align:justify;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">The billing team is a highly reliable and super motivated team. A diverse group working throughout the country, we’re responsible for all final invoicing for our clients.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;text-align:justify;"=""><br><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before!&nbsp;</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;text-align:justify;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">If a fast-paced environment that keeps you on your toes is not for you, then the Billing team is probably not the right fit. But if you don’t shy away from a little chaos and you are</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;text-align:justify;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">a natural troubleshooter with great attention to detail, then you may just find the home you are looking for here.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Compensation &amp; Benefits:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:12pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Salary - $24-$27/hour</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Health, Vision, &amp; Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision &amp; dental</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Wellness/Mental Health – shared benefits to be used among employees and families</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Flexible Paid Time Off – allowing employees to find balance in their lives</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Options of Equity – we know our success is nothing without our team</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:12pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">And more! – a home office setup, and a monthly stipend to cover internet/phone</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:14pt;margin-bottom:14pt;text-align:justify;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">About Steno</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Founded in 2018 and growing fast!</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Values: be highly reliable, constantly innovate, and operate with a hospitality mindset</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Diverse backgrounds are welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">We are revolutionizing the litigation and court reporting industry</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;list-style:none;line-height:1.38;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Flexible deferred payment options (e.g., DelayPay)</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Cutting-edge technology - unique products and integrations to maximize the output of legal professionals</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(0,0,0);font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">White glove, concierge customer service that our clients rave about</span></li></ul></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;"=""><b><strong style="color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Application Information</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(29,28,29);font-size:11pt;line-height:1.38;"><span style="color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Steno is an equal-opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(29,28,29);font-size:11pt;line-height:1.38;"><span style="color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.&nbsp;</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(29,28,29);font-size:11pt;line-height:1.38;"><span style="color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(29,28,29);font-size:11pt;line-height:1.38;"><span style="color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.&nbsp;</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(29,28,29);font-size:11pt;line-height:1.38;"><span style="color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.</span></li></ul>
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