Customer Support Specialist
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<meta><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><span style="color:black;white-space:pre-wrap;">Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="white-space:pre-wrap;"> </strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">Summary:</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><span style="color:black;white-space:pre-wrap;">The Customer Support Team is focused on providing the best customer service experience for our clients. As a Customer Support Specialist, you’ll play a key role in driving customer satisfaction, developing Omni Channel outcomes, and contributing insights for informed change.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="white-space:pre-wrap;"> </strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">What You’ll Do:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="white-space:pre-wrap;">Provide expert support via phone, email, and internet-based chat, ensuring timely and accurate responses to customer product inquiries</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Document customer information and recurring technical issues to support product quality programs and product development</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">What Success Looks Like…</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">In 3 months…</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Integrated into </span><span style="white-space:pre-wrap;">an</span><span style="color:black;white-space:pre-wrap;"> interactive team and contributing to goals</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="white-space:pre-wrap;">Proficient in product knowledge and support tools</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">In 6 months…</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Participate in one or more committees focused on the employee experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Confidently taking most </span><span style="white-space:pre-wrap;">customer</span><span style="color:black;white-space:pre-wrap;"> inquiries independently</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">In 12 months…</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Contribute to special projects</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Offer feedback to enhance process or improve procedure</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">What You Need:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Creativity in investigating customer problems and solutions within service agreements</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Interpersonal skills and technical product knowledge and expertise are critical to responding to daily activities with a customer-centric presence</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Effective verbal and written communications skills to consult with management, business partners and vendors required</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Documentation and quality assurance processes experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">PC configuration and installation knowledge</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">A forward-thinking, curious mindset with an openness to experimenting with new technologies</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions</span></li><li dir="ltr" style="--listitem-marker-color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">The ability to travel periodically for work</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">Preferred Experience:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Successful customer service experience in a call-center setting</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Associate or </span><span style="white-space:pre-wrap;">bachelor’s</span><span style="color:black;white-space:pre-wrap;"> degree in </span><span style="white-space:pre-wrap;">computer science</span><span style="color:black;white-space:pre-wrap;"> or related field</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">IT Help Desk or PC setup experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">A+ Certification and Network experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Leadership experience</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:black;white-space:pre-wrap;">What You Get:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:black;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Join one of the most innovative health technology companies in the country</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Have the autonomy to build something with an enthusiastically supportive team</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><span style="color:black;white-space:pre-wrap;">Receive competitive compensation, including health, dental, vision and other benefits</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><br><b><strong style="white-space:pre-wrap;">We Care. #BambooHealthValuesCare</strong></b></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0in="" 0px="" 0in="" 3pt;padding:0px;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><span style="white-space:pre-wrap;">Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. </span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0in="" 0px="" 0in="" 3pt;padding:0px;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><span style="white-space:pre-wrap;">We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. </span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0in="" 0px="" 0in="" 3pt;padding:0px;"=""><span style="white-space:pre-wrap;"> </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><span style="white-space:pre-wrap;">Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;"> </span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;"> </strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</strong></b></i></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;"> </strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><span style="white-space:pre-wrap;">To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;"> </strong></b></i><i><b><strong style="color:rgb(32,27,78);font-style:italic;white-space:pre-wrap;">#LI-Remote</strong></b></i></p>