Apple Creative - Retail Customer Training

About the position

Responsibilities

• Guide small groups and individuals in learning how to use Apple products effectively.
• Facilitate training sessions and presentations to enhance customer understanding.
• Listen to customers' needs and adjust teaching methods accordingly.
• Interact with store customers between scheduled sessions to provide assistance.
• Promote an inclusive environment by respecting differences and encouraging curiosity.
• Support team members by assisting with sales and other in-store services.

Requirements

• Passion for education and ability to instruct through hands-on learning.
• Experience teaching small groups and multiple customers simultaneously.
• Strong interpersonal skills to engage with users and understand their goals.
• Self-motivated and able to adhere to a structured training schedule.
• Flexibility in scheduling based on business needs.

Nice-to-haves

• Comfortable with selling as well as teaching.
• Ability to recommend in-store support options like business services and the Genius Bar.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase stock at a discount.
• Eligibility for discretionary bonuses or commission payments.