Customer Operations Coordinator

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p>We are seeking a <strong>highly organized, detail-oriented Customer Operations Coordinator</strong> to support our Account Directors (ADs) in delivering exceptional client experiences. In this internal-facing role, you’ll help power the operational engine behind client success—handling workflows, managing deliverables, and ensuring smooth team execution.</p><p></p><p>This position is ideal for someone who thrives in fast-paced environments, values structure and clarity, and is eager to contribute to customer growth and retention through behind-the-scenes operational excellence. While not client-facing, your contributions will have a direct impact on our clients' outcomes, enabling ADs to stay focused on strategy and relationship building.</p><p></p><p><strong>This role will be working from home permanently and during U.S. CST business hours.</strong></p><p></p><p><strong>Tactical Execution</strong></p><ul> <li>Compile usage, engagement, and ROI metrics using dashboards and internal platforms</li> <li>Generate visuals and insights for reporting and meeting prep</li> <li>Build and maintain internal and client-facing slide decks</li> <li>Draft and distribute structured agendas</li> <li>Maintain file hygiene and version control</li> <li>Manage task status boards (Asana) and update deliverable logs</li> </ul><p></p><p><strong>Workflow QA &amp; Reporting</strong></p><ul> <li>Audit weekly operational workflows for compliance and timeliness</li> <li>Identify and surface process gaps or missed steps to ADs or Pod Directors</li> <li>Summarize weekly QA outcomes and recommend adjustments</li> </ul><p></p><p><strong>Light Strategic Insight Support</strong></p><ul> <li>Track themes across tickets, usage, and internal feedback</li> <li>Maintain a "value signals" tracker to highlight wins or ROI patterns</li> <li>Flag product or usage anomalies for AD review during renewal planning</li> </ul><p></p><p></p><p><strong>Requirements</strong></p><ul> <li>2–5 years of experience in customer operations, administrative support, project coordination, or client services</li> <li>Experience in a SaaS, tech-enabled services, or any fast-paced, process-driven environment is preferred.</li> <li>Familiarity with customer success teams or agency-style client operations is a plus</li> <li>Proficiency with <strong>PowerPoint / Google Slides</strong> — strong formatting and visual clarity</li> <li>Comfortable working with <strong>Excel</strong> (basic pivot tables, vlookups, formatting charts)</li> <li>Skilled in using <strong>task/project management tools</strong>: Asana, Trello, Monday.com, etc.</li> <li>Familiar with at least one BI or reporting tool: <strong>PowerBI, Looker, Tableau, SuperBlocks</strong> </li> <li>Experience with CRM systems like <strong>Salesforce</strong>, and client ticketing tools like <strong>Zendesk</strong> </li> <li>Strong written communication for producing agendas, documentation, and clear updates</li> </ul><p><strong>Benefits</strong></p><p>Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:</p><p></p><ul> <li>Permanent remote work flexibility</li> <li>Paid Time Off</li> <li>Health Maintenance Organization (HMO) coverage</li> <li>Annual performance bonuses</li> <li>Dedicated coaches offer an extra channel of support and skill-building</li> <li>Opportunities for professional growth</li> </ul><p></p><p>At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.</p>
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