Implementation Manager: Products/Support Retirement
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Fully remote position performing the work necessary to implement Cafeteria products and assisting in the onboarding of Cafeteria and COBRA plans to NBS. Regularly working 20-30 hours per week between the hours of 8 AM to 5 PM, Monday through Friday. Great opportunity for growth with an employee-focused organization. This position is part time, hourly and nonexempt.
Duties
• Coordinate implementation of Cafeteria products, coordinating and communicating directly with Business Development, the Client, and/or Broker during the implementation process
• Audit documents for completeness, plan design, compliance and operational capability.
• Maintain regular communication with your case load of onboarding Clients
• Leverage NBS systems to track progress of implementation
• Learn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training and education. Understand and proficiently apply relevant laws and regulations to Clients' plan
• Meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
• Provide support of internal functions to the Cafeteria and COBRA Implementation Managers
• Perform other duties as assigned by team supervisor and department Vice President
Qualifications
• Attention to detail and accuracy of work is critical in this role
• Strong interpersonal and customer service skills are necessary to be successful in this role
• Must be able to represent NBS's standard of excellence with professional, articulate verbal and written communication skills
• Have strong Microsoft Office skills and the ability to learn many new systems
• This is a remote position. You must have the technical aptitude needed to self-support in a remote work environment
• Follow established processes
• Be motivated to contribute and have a positive, team-first attitude Apply tot his job
Duties
• Coordinate implementation of Cafeteria products, coordinating and communicating directly with Business Development, the Client, and/or Broker during the implementation process
• Audit documents for completeness, plan design, compliance and operational capability.
• Maintain regular communication with your case load of onboarding Clients
• Leverage NBS systems to track progress of implementation
• Learn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training and education. Understand and proficiently apply relevant laws and regulations to Clients' plan
• Meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
• Provide support of internal functions to the Cafeteria and COBRA Implementation Managers
• Perform other duties as assigned by team supervisor and department Vice President
Qualifications
• Attention to detail and accuracy of work is critical in this role
• Strong interpersonal and customer service skills are necessary to be successful in this role
• Must be able to represent NBS's standard of excellence with professional, articulate verbal and written communication skills
• Have strong Microsoft Office skills and the ability to learn many new systems
• This is a remote position. You must have the technical aptitude needed to self-support in a remote work environment
• Follow established processes
• Be motivated to contribute and have a positive, team-first attitude Apply tot his job