Cares Retention Advocate
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<meta><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><b><strong style="font-size:12pt;white-space:pre-wrap;">Position: </strong></b><span style="font-size:12pt;white-space:pre-wrap;"> Cares Retention Advocate (Licensed)</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><b><strong style="font-size:12pt;white-space:pre-wrap;">Compensation: </strong></b><span style="font-size:12pt;white-space:pre-wrap;">$18/hr. or $19/hr. for Bilingual (Spanish) Agents</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><b><strong style="font-size:12pt;white-space:pre-wrap;">Location: </strong></b><span style="font-size:12pt;white-space:pre-wrap;">Remote (United States)</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><span style="font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><b><strong style="font-size:15pt;white-space:pre-wrap;">Make a Career Out of Making an Impact.</strong></b></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">At </span><b><strong style="font-size:12pt;white-space:pre-wrap;">MyPlanAdvocate</strong></b><span style="font-size:12pt;white-space:pre-wrap;">, we’re not just hiring—we’re building a mission-driven team passionate about helping Medicare beneficiaries stay informed, supported, and covered.</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">We’re hiring </span><b><strong style="font-size:12pt;white-space:pre-wrap;">Cares Retention Advocates</strong></b><span style="font-size:12pt;white-space:pre-wrap;"> to join our growing team. If you're licensed, customer-focused, and ready to do meaningful work while enjoying the flexibility of working from home—this is your opportunity.</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><b><strong style="font-size:15pt;white-space:pre-wrap;">💼 What You’ll Be Doing:</strong></b></p><ul style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;" data-pattern="discCircleSquare" data-depth="1"><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Make proactive outbound calls to resolve member issues and prevent disenrollment</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Handle inbound support with empathy and professionalism</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Conduct annual plan reviews and assist with re-enrollments</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Support plan changes, application updates, and collaborate with carriers/providers</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Maintain accurate CRM documentation and follow compliance workflows</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Assist with scheduling, verification, and campaign support as needed</span></li></ul><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><b><strong style="font-size:15pt;white-space:pre-wrap;">🌟 Why Join MyPlanAdvocate?</strong></b></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin:0px 0px 0px 0.5in;padding:0px;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">✔️ </span><b><strong style="font-size:12pt;white-space:pre-wrap;">$18/hour</strong></b><span style="font-size:12pt;white-space:pre-wrap;">, or </span><b><strong style="font-size:12pt;white-space:pre-wrap;">$19/hour for Bilingual (Spanish) agents</strong></b><br><span style="font-size:12pt;white-space:pre-wrap;">💰 </span><b><strong style="font-size:12pt;white-space:pre-wrap;">Bonus Eligible</strong></b><br><span style="font-size:12pt;white-space:pre-wrap;">🏡 </span><b><strong style="font-size:12pt;white-space:pre-wrap;">100% Work-from-Home</strong></b><span style="font-size:12pt;white-space:pre-wrap;"> – No commute, more flexibility</span><br><span style="font-size:12pt;white-space:pre-wrap;">💼 </span><b><strong style="font-size:12pt;white-space:pre-wrap;">Health Benefits + 401(k)</strong></b><br><span style="font-size:12pt;white-space:pre-wrap;">🎯 </span><b><strong style="font-size:12pt;white-space:pre-wrap;">Purpose-Driven Work</strong></b><span style="font-size:12pt;white-space:pre-wrap;"> – Help Medicare members stay protected</span><br><span style="font-size:12pt;white-space:pre-wrap;">📈 </span><b><strong style="font-size:12pt;white-space:pre-wrap;">Opportunities for Growth</strong></b><span style="font-size:12pt;white-space:pre-wrap;"> – Be part of a fast-growing, high-performing team</span><br><span style="font-size:12pt;white-space:pre-wrap;">👥 </span><b><strong style="font-size:12pt;white-space:pre-wrap;">People-First Culture</strong></b><span style="font-size:12pt;white-space:pre-wrap;"> – Supportive leadership, great peers, and room to thrive</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><br></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><br></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><b><strong style="font-size:15pt;white-space:pre-wrap;">Let’s Redefine Medicare Support—Together.</strong></b><br><span style="font-size:12pt;white-space:pre-wrap;">This is your chance to do work that matters, with people who care, in a company that’s growing fast and investing in its team. If you're ready to join the mission, we’d love to hear from you.</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><br></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"><br></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;" dir="ltr"><b><strong style="font-size:15pt;white-space:pre-wrap;">🔍 What We’re Looking For:</strong></b></p><ul style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;" data-pattern="discCircleSquare" data-depth="1"><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Active health insurance license (</span><b><strong style="font-size:12pt;white-space:pre-wrap;">multi-state preferred</strong></b><span style="font-size:12pt;white-space:pre-wrap;">)</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">1–2 years of customer service, retention, or Medicare sales experience</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">2026 AHIP preferred</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Strong problem-solving and communication skills</span></li><li style="margin-top:0px;margin-bottom:0px;font-size:12pt;line-height:1.38;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">Bilingual (Spanish) a big plus</span></li></ul><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><span style="font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><span style="font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-style:normal;font-weight:400;font-size:15pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><b><strong style="font-size:15pt;white-space:pre-wrap;">Recruitment Process</strong></b></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><span style="font-size:12pt;white-space:pre-wrap;">We are committed to creating a fair and transparent hiring process. As part of this process, we conduct reference checks and past employment verifications for all shortlisted candidates. This helps us ensure the accuracy of information provided and gain valuable insights into your qualifications and work ethic.</span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><span style="font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><i><em style="font-size:12pt;white-space:pre-wrap;">We are an E-Verify Employer: To comply with federal law, we utilize the E-Verify system to verify the employment eligibility of all new hires. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website: E-Verify USCIS website: e-verify.gov.</em></i></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"><span style="font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:Basel Grotesk,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;" dir="ltr"><i><em style="font-size:12pt;white-space:pre-wrap;">EEOC Statement: MyPlanAdvocate is an equal-opportunity employer. MyPlanAdvocate prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. MyPlanAdvocate conforms to the spirit as well as to the letter of all applicable laws and regulations.</em></i></p>