Banking/Enterprise Business Customer Relations Manager
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><strong><u>Banking/Enterprise Business Customer Relations Manager</u></strong></p>
<p><strong>Position Summary</strong></p>
<p>We are seeking an experienced Customer Relations Manager to serve as the primary liaison for our retail, commercial, and institutional banking clients. This individual will oversee high-value relationships, ensure client satisfaction, and deliver tailored financial solutions that align with customer needs. The ideal candidate has strong knowledge of banking operations, compliance, and financial products, coupled with excellent relationship management skills.</p>
<p><strong>Key Responsibilities</strong></p>
<ul><li>Act as the primary point of contact for assigned banking and enterprise business clients, handling inquiries, service requests, and escalations.</li><li>Build long-term client relationships through proactive engagement and a deep understanding of customer goals.</li><li>Partner with internal banking and enterprise business teams (IT, credit, operations, compliance, product) to ensure seamless client support.</li><li>Monitor account health, satisfaction levels, and proactively address retention risks.</li><li>Conduct client portfolio reviews and recommend new services to help customers optimize financial performance.</li><li>Promote services to ensure compliance with regulations, risk policies, and security standards in all client interactions.</li><li>Develop client engagement strategies to strengthen loyalty and increase share of wallet.</li></ul>
<p><strong>Qualifications</strong></p>
<ul><li>Bachelor’s degree in Business, Finance, or related field (MBA or banking certifications preferred).</li><li>Experience in banking client relationship management, branch management, or commercial banking is preferred.</li><li>Strong knowledge of financial products, services, and banking compliance regulations.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Proven ability to manage complex client portfolios and drive client satisfaction.</li></ul>
<p><strong>Compensation and Benefits:</strong></p>
<p>This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.</p>
<p><strong>About Vantage Point Solutions</strong></p>
<p>Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.</p>
<p>The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).</p>
<p><strong>EEO</strong></p>
<p><em>Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”</em></p>
<p><strong>Position Summary</strong></p>
<p>We are seeking an experienced Customer Relations Manager to serve as the primary liaison for our retail, commercial, and institutional banking clients. This individual will oversee high-value relationships, ensure client satisfaction, and deliver tailored financial solutions that align with customer needs. The ideal candidate has strong knowledge of banking operations, compliance, and financial products, coupled with excellent relationship management skills.</p>
<p><strong>Key Responsibilities</strong></p>
<ul><li>Act as the primary point of contact for assigned banking and enterprise business clients, handling inquiries, service requests, and escalations.</li><li>Build long-term client relationships through proactive engagement and a deep understanding of customer goals.</li><li>Partner with internal banking and enterprise business teams (IT, credit, operations, compliance, product) to ensure seamless client support.</li><li>Monitor account health, satisfaction levels, and proactively address retention risks.</li><li>Conduct client portfolio reviews and recommend new services to help customers optimize financial performance.</li><li>Promote services to ensure compliance with regulations, risk policies, and security standards in all client interactions.</li><li>Develop client engagement strategies to strengthen loyalty and increase share of wallet.</li></ul>
<p><strong>Qualifications</strong></p>
<ul><li>Bachelor’s degree in Business, Finance, or related field (MBA or banking certifications preferred).</li><li>Experience in banking client relationship management, branch management, or commercial banking is preferred.</li><li>Strong knowledge of financial products, services, and banking compliance regulations.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Proven ability to manage complex client portfolios and drive client satisfaction.</li></ul>
<p><strong>Compensation and Benefits:</strong></p>
<p>This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.</p>
<p><strong>About Vantage Point Solutions</strong></p>
<p>Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.</p>
<p>The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).</p>
<p><strong>EEO</strong></p>
<p><em>Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”</em></p>