Customer Success Associate

<p><strong>Job Description – Customer Success Associate</strong></p><br><br><p><strong>Location:</strong> Philippines - Remote<br><br><strong>Department:</strong> Customer Success / Client Engagement<br><br><strong>Employment Type:</strong> Full-time</p><br><br><p><strong>About RChilli</strong></p><br><br><p>RChilli is a global leader in providing parsing, matching, and enrichment solutions for the HR Tech industry. We partner with businesses worldwide to streamline recruitment workflows and improve talent acquisition through innovative, AI-driven technology. Our mission is to simplify hiring processes and create a seamless experience for recruiters and candidates.</p><br><br><p><strong>Role Overview</strong></p><br><br><p>We are looking for a <strong>Customer Success Associate</strong> in the Philippines to strengthen RChilli’s client engagement and support initiatives. This role is ideal for a <strong>tech-savvy graduate (B.Tech/BCA) with an MBA in Marketing</strong> who wants to build a career in customer success. The role involves conducting <strong>product demos, managing customer communication, supporting onboarding, and working with HubSpot CRM</strong> to ensure client satisfaction and adoption of RChilli’s solutions.</p><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><br><li><br><p>Deliver engaging <strong>product demonstrations</strong> and walkthroughs for clients.</p><br></li><br><li><br><p>Support customer onboarding and ensure smooth product adoption.</p><br></li><br><li><br><p>Act as a key communication link between RChilli and clients, ensuring queries are resolved promptly.</p><br></li><br><li><br><p>Manage client interactions, updates, and pipelines in <strong>HubSpot CRM</strong>.</p><br></li><br><li><br><p>Collaborate with sales and product teams to align solutions with customer needs.</p><br></li><br><li><br><p>Collect client feedback and provide insights to internal teams for product improvements.</p><br></li><br><li><br><p>Track and report on customer success metrics, adoption rates, and overall account health.</p><br></li><br></ul><br><br><p><strong>Required Skills &amp; Qualifications</strong></p><br><br><ul><br><li><br><p><strong>Education:</strong> B.Tech or BCA with MBA (Marketing specialization).</p><br></li><br><li><br><p><strong>Experience:</strong> 6 months to 1 year in customer success, client engagement, or pre-sales roles (internships considered).</p><br></li><br><li><br><p>Strong communication and presentation skills in English.</p><br></li><br><li><br><p>Ability to confidently deliver online product demos and training sessions.</p><br></li><br><li><br><p>Familiarity with <strong>HubSpot CRM</strong> (or similar CRM/marketing automation tools).</p><br></li><br><li><br><p>Tech-savvy, quick learner, and detail-oriented.</p><br></li><br><li><br><p>Analytical skills to understand client needs and identify opportunities for value addition.</p><br></li><br><li><br><p>Proactive, customer-focused mindset with eagerness to grow in the SaaS/HR Tech industry.</p><br></li><br></ul><br><br><p><strong>What We Offer</strong></p><br><br><ul><br><li><br><p>Competitive salary with performance-based incentives.</p><br></li><br><li><br><p>Opportunity to work with <strong>global clients</strong> and enterprise-level customer success practices.</p><br></li><br><li><br><p>Learning and career growth in customer success, SaaS products, and client relationship management.</p><br></li><br><li><br><p>Flexible, remote-friendly work culture with supportive leadership.</p><br></li><br><li><br><p>Inclusive and collaborative environment that values innovation and fresh ideas.</p><br></li><br></ul>