Danish Speaking Customer Support for Banking

<p>Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for the Banking sector. This position is an excellent fit for individuals who are committed to providing outstanding service in the financial industry and have a passion for helping clients navigate their banking needs.</p><br><h3>Responsibilities</h3><ul> <li>Offer high-quality customer support to Danish-speaking clients regarding banking products and services through phone, email, and chat.</li> <li>Assist customers with account inquiries, transaction issues, and product-related questions.</li> <li>Effectively handle customer complaints and concerns to ensure satisfactory resolutions.</li> <li>Maintain accurate records of customer interactions and manage follow-ups appropriately.</li> <li>Collaborate with the banking operations team to ensure efficient service delivery and timely resolution of complex issues.</li> <li>Educate clients on banking procedures, policies, and new services.</li> <li>Collect and analyze customer feedback to contribute to service improvement efforts.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, both written and spoken.</li> <li>Previous experience in customer service, preferably in the banking or financial services sector.</li> <li>Strong interpersonal skills and the ability to handle challenging situations with professionalism.</li> <li>Detail-oriented with strong organizational abilities.</li> <li>Proficient in using CRM systems and Microsoft Office applications.</li> <li>Proactive approach to problem-solving with an emphasis on customer satisfaction.</li> <li>Willingness to work flexible hours, including evenings and weekends when necessary.</li> </ul><p><strong>Benefits</strong></p><ul> <li>&nbsp;Private Health Insurance&nbsp;</li> <li> Training &amp; Development&nbsp;</li> <li>&nbsp;Performance Bonus &nbsp; </li> <li> 2 Extra Salaries Per Year Fully Paid Training&nbsp;&nbsp;</li> <li> Fully Paid Relocation Package ( flight, transfer and hotel )&nbsp;&nbsp;&nbsp;</li> <li> Free Greek Lessons, discounts and other perks</li> </ul>