Customer Success Manager
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<h2><strong>About Limble</strong></h2><p style="min-height:1.5em">At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.</p><p style="min-height:1.5em">As a Customer Success Manager, you'll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams</p></li><li><p style="min-height:1.5em">Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience</p></li><li><p style="min-height:1.5em">Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices</p></li><li><p style="min-height:1.5em">Provide additional training, education, and documentation to drive long term customer success</p></li><li><p style="min-height:1.5em">Set outcomes and measurable objectives with the customer</p></li><li><p style="min-height:1.5em">Hold customer and Limble CMMS accountable to delivering against goals and measurements of success</p></li><li><p style="min-height:1.5em">Identify opportunities and risks within customer’s organization, and present recommendations & solutions</p></li><li><p style="min-height:1.5em">Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product</p></li><li><p style="min-height:1.5em">Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels</p></li></ul><p style="min-height:1.5em"><strong>Requirements:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry</p></li><li><p style="min-height:1.5em">Previous onboarding and implementation experience</p></li><li><p style="min-height:1.5em">Passion for customer success & excellence</p></li><li><p style="min-height:1.5em">Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must</p></li><li><p style="min-height:1.5em">Strong conflict resolution skills</p></li><li><p style="min-height:1.5em">Ability to prioritize and multitask on the fly</p></li><li><p style="min-height:1.5em">Resourcefulness, creativity and strategic thinking for troubleshooting problems</p></li><li><p style="min-height:1.5em">Self-motivated and self-directed</p></li><li><p style="min-height:1.5em">Fast learner</p></li><li><p style="min-height:1.5em">Strong attention to detail</p></li></ul><p style="min-height:1.5em"><strong>Additional Skills – Nice to Have:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Background in working with equipment maintenance, machinery, or manufacturing</p></li><li><p style="min-height:1.5em">Fluency in Spanish or French</p></li><li><p style="min-height:1.5em">This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners' business hours.</p></li></ul><h2><strong>Benefits</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">$85k-125k OTE</p></li><li><p style="min-height:1.5em">Fully remote position</p></li><li><p style="min-height:1.5em">Stock options</p></li><li><p style="min-height:1.5em">Flexible PTO</p></li><li><p style="min-height:1.5em">11 paid company holidays</p></li><li><p style="min-height:1.5em">Paid parental leave</p></li><li><p style="min-height:1.5em">Health, Dental, and Vision insurance</p></li><li><p style="min-height:1.5em">Employer paid Basic Life insurance and Short-Term Disability insurance</p></li><li><p style="min-height:1.5em">Company contribution match for HSA and 401(k)</p></li><li><p style="min-height:1.5em">Monthly employee wellness stipend</p></li><li><p style="min-height:1.5em">Opportunities for Learning and Development Reimbursement</p></li><li><p style="min-height:1.5em">Pet insurance</p></li></ul><p style="min-height:1.5em">At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.</p><p style="min-height:1.5em"></p>