Customer Success Manager

<p style="min-height:1.5em"><strong>Job Title: </strong>Customer Success Manager - Documentation</p><p style="min-height:1.5em"><strong>Location: </strong>LATAM (Remote) <em>Required Overlap: 9 AM–3 PM PST (6 hours)</em></p><p style="min-height:1.5em"><strong>Compensation:</strong> $2,000-$3,000/month + equity</p><p style="min-height:1.5em"></p><h2><br><strong>About the Company</strong></h2><p style="min-height:1.5em">Our client is a platform designed for software teams, that helps engineers, product managers and technical writers create, maintain, and optimize high-quality product, user, and API guides effortlessly. They enable their customers to streamline documentation workflows. </p><h2><br><strong>About the Role</strong></h2><p style="min-height:1.5em">Our client hiring a <strong>Customer Success Manager – Documentation</strong> to work closely with customers and ensure they get maximum value. You’ll be the bridge between our AI-generated suggestions and high-quality, user-ready content—leveraging your technical writing skills, editorial judgment, and customer-first mindset to drive adoption and success.</p><p style="min-height:1.5em">This is a <strong>full-time</strong>, <strong>customer-facing</strong> role where you’ll have a direct impact on both product quality and customer outcomes. You’ll work hand-in-hand with the founders (ex-Atlassian &amp; LaunchDarkly) on a tight feedback loop that shapes both the product and our customer-focused culture</p><p style="min-height:1.5em"></p><h2><strong>🚀 What You’ll Do</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Lead onboarding</strong> – configure real-time doc pipelines, style guides, and glossaries so customers see value in minutes, not weeks.</p></li><li><p style="min-height:1.5em"><strong>Review &amp; refine AI output</strong> – ensure every generated snippet is clear, accurate, and on-brand before it reaches end users.</p></li><li><p style="min-height:1.5em"><strong>Coach customers</strong> – train both writers and developers on docs-as-code and AI-augment­ed workflows.</p></li><li><p style="min-height:1.5em"><strong>Drive adoption</strong> – analyze usage data, run health checks, and create playbooks that expand the company's footprint across teams.</p></li><li><p style="min-height:1.5em"><strong>Voice of the customer</strong> – surface feedback and trends that inform our roadmap, from new integrations to smarter personalization.</p></li><li><p style="min-height:1.5em"><strong>Build community</strong> – contribute tips, templates, and success stories that help other DevTools teams modernize their docs.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>💡 What We’re Looking For</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">4-6 years in technical writing, developer documentation, or customer success at a software company.</p></li><li><p style="min-height:1.5em">Hands-on experience with <strong>Markdown, Git, pull-request reviews, and CI/CD</strong>.</p></li><li><p style="min-height:1.5em">Working knowledge of APIs/SDKs and the developer toolchain.</p></li><li><p style="min-height:1.5em">Comfortable steering or troubleshooting <strong>AI-assisted content</strong>; curiosity about prompt design is a plus.</p></li><li><p style="min-height:1.5em">Superb written English and a knack for simplifying complex topics.</p></li><li><p style="min-height:1.5em">Self-starter who loves owning outcomes and iterating fast with customers.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>🕒 Work Hours &amp; Logistics</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Full-time remote</strong> position</p></li><li><p style="min-height:1.5em">Core overlap: <strong>9 am–3 pm PST</strong> (6 hours) for customer calls and stand-ups; schedule the rest of your day around what keeps you productive.</p></li></ul>