Customer Service Representative (Czech)

<p>David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech speaking Customer Service Representative to join their team in Braga.</p><p><br></p><p>Position: Customer Service Representative<br></p><p>Location: Braga, Portugal<br></p><p>Work model: Remote</p><p>Employment type: fixed term (6 months) with possibility of extension / permanent contract</p><p>Remuneration: Base salary&nbsp;</p><p>&nbsp;</p><p><strong>DUTIES AND RESPONSIBILITIES:</strong><br></p><ul><li>Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.</li><li>Foster positive relationships by delivering prompt and courteous support.</li><li>Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.</li><li>Maintain a professional and empathetic approach in all customer interactions.</li><li>Work collaboratively with colleagues and leadership to achieve team objectives.</li><li>Share insights on recurring challenges and suggest opportunities for process or service improvements.</li></ul><ul> </ul><p>&nbsp;</p><p><strong>REQUIREMENTS: </strong></p><ul><li>Native / fluent in Czech (C2) both verbal and written. Fluent in English (minimum B2 level)</li><li>Previous experience in customer service would be advantagous&nbsp;</li><li>Strong verbal and written communication skills across various platforms (phone, email, chat, social media).</li><li>Basic understanding of customer service principles and the ability to follow standard procedures.</li><li>Ability to handle technical inquiries and troubleshoot common issues with guidance.</li><li>Ability to quickly learn new softwares and technologies</li><li>Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.</li><li>Organized, detail-oriented, and able to manage multiple tasks simultaneously.</li><li>Willingness to learn and adapt in a fast-paced or evolving support environment.</li></ul><ul> </ul><p>&nbsp;</p><p><strong>OFFER:</strong><br></p><ul><li>Working schedule:&nbsp;Monday to Friday 8AM-5PM</li><li>Opportunity to work with a leading global travel &amp; tourism brand</li><li>Competitive salary with performance-based incentives</li><li>Professional growth opportunities within the BPO industry</li><li>Collaborative and supportive work environment</li><li>Access to exclusive travel perks and discounts</li><li>And many more!</li> </ul>