Apple Technical Specialist - Part-Time

About the position

Responsibilities

• Assist new customers in getting started with their Apple products.
• Provide quick and efficient support to current customers.
• Assess customer support needs and offer solutions or refer them to appropriate team members.
• Deliver personal training for new customers on basic skills for photo, video, and music projects.
• Foster a culture of inclusivity and respect within the team.
• Maintain strong relationships with customers to enhance their experience with Apple.

Requirements

• Ability to assess customers' support needs and provide solutions.
• Flexibility to rotate through different technical specialties and skill sets.
• Ability to thrive in a changing environment as products evolve.
• Excellent time management skills and quick decision-making abilities.
• Maintain composure and customer focus while troubleshooting issues.

Nice-to-haves

• Experience with Apple products such as iPod, iPhone, and iPad.
• Demonstrated commitment to inclusion and diversity in daily activities.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs.