Customer Success Associate
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">We are currently recruiting full-time <b>Customer Success Associates</b> to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture.<b> Candidates must be able to work the 10:30am – 7:00pm CST shift. </b>This position can be worked remotely from a quiet home office.</span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><u><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">POSITION RESPONSIBILITIES</span></span></u></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Answer a high volume of inbound support calls generated through a variety of media channels from consumers interested in discussing their active applications.</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Provide excellent customer support through effective online chat communications </span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Accurately document and present information regarding our products and services during phone calls resulting in on-boarding of new customers </span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Meet customer service goals and key performance call center metrics while working accurately and efficiently</span></span></span></span></span></li><li style="margin-bottom:13px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Communicate clearly and show empathy when listening to customers and addressing their concerns </span></span></span></span></span></li></ul><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><u><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">QUALIFICATIONS </span></span></u></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">High School degree or equivalent; some college preferred</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">1-2 years of experience in a high-volume call center environment</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">1-2 years of relevant sales experience</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Computer proficiency with minimum typing of 35wpm</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Must be able to handle a high call volume while maintaining high performance goals</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Experience using online chat in a high-volume call center </span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Ability to work in a team environment, follow call scripts and procedures, adapt to change, and balance multiple priorities</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Excellent interpersonal, verbal, and written communication skills required</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Bilingual in Spanish is a plus</span></span></b></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Must be available to work the <b>9:30am – 6:00pm PST </b>shift</span></span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><u><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">BENEFITS</span></span></u></b></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Oasis offers competitive compensation and benefits that include medical, dental and vision plans, 401(k), flexible spending account and paid time off. </span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><u><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">ABOUT US</span></span></u></b></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><i><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">When life gets hard, we make it easier!</span></span></i></b><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;"> With almost 20 years of experience, Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. We also provide medical lien funding through MoveDocs – a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms to help uninsured and under-insured patients gain access to healthcare they need but cannot afford. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.</span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:9pt;"><span style="font-family:Arial, sans-serif;">Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide which gives us an amazing platform to service our customers. Also, part of Libra Solutions is Probate Advance, the leading provider in inheritance funding. The combination of our footprints, relationships, technology, and funding power solidified our combined companies as the premier leaders in medical lien, inheritance and pre-settlement funding and servicing.</span></span></span></span></span><br>