Danish Speaking Mobile Support Specialist

<p>Patrique Mercier Recruitment FR is excited to present an opportunity for a Danish Speaking Mobile Support Specialist. This position is perfect for individuals who have a strong passion for mobile technology and a commitment to exceptional customer service. In this role, you will provide assistance to Danish-speaking clients, addressing their mobile device queries and technical problems to ensure a smooth customer experience.</p><br><h3>Responsibilities</h3><ul> <li>Deliver high-quality support to Danish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.</li> <li>Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device setup.</li> <li>Help customers enhance their mobile device usage by offering personalized solutions tailored to their needs.</li> <li>Accurately document all support interactions and resolutions in the customer relationship management (CRM) system.</li> <li>Collaborate with technical teams to escalate complex issues and contribute to the continuous improvement of support processes.</li> <li>Follow up with customers to ensure complete resolution of their issues and confirm satisfaction with the support provided.</li> <li>Stay informed about the latest developments in mobile technology to provide relevant and up-to-date assistance.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Proficiency in Danish and English, with excellent verbal and written communication skills.</li> <li>Prior experience in mobile support or technical support is highly desirable.</li> <li>Strong diagnostic and troubleshooting skills, particularly with mobile devices.</li> <li>Exceptional customer service abilities and effective communication skills with a diverse clientele.</li> <li>Familiarity with mobile applications and support tools is an advantage.</li> <li>Ability to work independently and efficiently within a remote working environment.</li> <li>A genuine interest in technology and a commitment to continuous learning in the mobile industry.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>