Customer Experience Specialist

<p>Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.</p><p>• Collect and consolidate product issues &amp; client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.</p><p>• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.</p><p>• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.</p><p></p><p><strong>Requirements</strong></p><p>Strong multitasking &amp; time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).</p><p>• Customer-centric mindset with strong problem-solving abilities.</p><p>• Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.</p><p>• Thrives in fast-paced environments, executing multiple tasks with high efficiency.</p><p>• Proficient in Excel for data analysis to support operational decision-making.</p><p>• <strong>Fluent in Mandarin（Proficient in Chinese） </strong>(written &amp; spoken).</p><p>• Valid U.S. work authorization (work visa/green card/citizenship required).</p><p>• U.S. driver’s license &amp; willingness to travel frequently by car.</p><p><strong>Benefits</strong></p><p>401(k)</p><p>Dental insurance</p><p>Health insurance</p><p>Paid time off</p><p>Vision insurance</p><p>Work mode includes hybrid and remote options</p>