Customer Support Coordinator
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><strong>Location:</strong> Remote – Syria<br><strong>Employment Type:</strong> Full-time Employee<br><strong>Department:</strong> Customer Support </p>
<p><strong>Company Overview</strong></p>
<p>Azurreo is a global outsourcing partner specializing in the telecommunications sector. With over 15 years of experience, we offer technical coordination and global resources to swiftly and cost-effectively deploy tailored solutions that meet specific client requirements. Our expertise spans the entire project lifecycle—from strategy and design to implementation, operations, and maintenance. Having delivered over 250 projects across more than 25 countries, we bring a deep understanding of telecom networks, services, processes, and systems.</p>
<p><strong>Position Summary</strong></p>
<p>As a <strong>Customer Support Coordinator</strong> at Azurreo, you will serve as the first point of contact for customers, delivering professional, remote technical support while ensuring a smooth and efficient resolution process. You will assist with server and network troubleshooting, guide users through solutions, and coordinate internally to enhance the overall customer experience.</p>
<p>This position is ideal for IT professionals based in <strong>Syria</strong> who are eager to grow their technical and customer support skills in a dynamic, international telecom environment.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Respond to customer inquiries via phone, email, and chat with professionalism and urgency.</li>
<li>Troubleshoot server configurations, network performance, software installations, and related IT issues.</li>
<li>Guide customers through technical solutions in a simplified, clear manner.</li>
<li>Escalate unresolved technical issues to specialized teams and follow up on resolution status.</li>
<li>Assist with the installation and configuration of software for new customer sites.</li>
<li>Maintain accurate records of all interactions and technical steps taken in the CRM system.</li>
<li>Contribute to FAQs, documentation, and internal knowledge bases.</li>
<li>Recommend workflow improvements and participate in training sessions.</li>
<li>Analyze support trends and provide insights to improve service quality and efficiency.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p><strong>Required Qualifications</strong></p>
<ul>
<li>Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field</li>
<li>1–2 years of experience in technical support, IT helpdesk, or network support</li>
<li>Background in telecom, networking, or customer-facing technical environments</li>
<li>Proficiency with server troubleshooting, remote support tools, and CRM systems</li>
<li>Solid understanding of basic network protocols (DNS, SSL, FTP, etc.)</li>
</ul>
<p><strong>Preferred Personal Qualities</strong></p>
<ul>
<li>Strong communication skills in English (spoken and written)</li>
<li>Analytical and solution-oriented mindset</li>
<li>Ability to simplify technical issues for non-technical users</li>
<li>Highly organized, detail-focused, and able to handle multiple requests remotely</li>
<li>Flexibility to support clients across various time zones</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Paid time off and public holidays</li>
<li>Career development and advancement opportunities</li>
<li>100% remote role from Syria</li>
<li>Exposure to international clients and telecom technologies</li>
<li>Dynamic, supportive, and growth-focused team environment</li>
</ul>
<p>Please submit your resume through the form. Selected candidates will be contacted for a virtual interview.</p>
<p><strong>Company Overview</strong></p>
<p>Azurreo is a global outsourcing partner specializing in the telecommunications sector. With over 15 years of experience, we offer technical coordination and global resources to swiftly and cost-effectively deploy tailored solutions that meet specific client requirements. Our expertise spans the entire project lifecycle—from strategy and design to implementation, operations, and maintenance. Having delivered over 250 projects across more than 25 countries, we bring a deep understanding of telecom networks, services, processes, and systems.</p>
<p><strong>Position Summary</strong></p>
<p>As a <strong>Customer Support Coordinator</strong> at Azurreo, you will serve as the first point of contact for customers, delivering professional, remote technical support while ensuring a smooth and efficient resolution process. You will assist with server and network troubleshooting, guide users through solutions, and coordinate internally to enhance the overall customer experience.</p>
<p>This position is ideal for IT professionals based in <strong>Syria</strong> who are eager to grow their technical and customer support skills in a dynamic, international telecom environment.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Respond to customer inquiries via phone, email, and chat with professionalism and urgency.</li>
<li>Troubleshoot server configurations, network performance, software installations, and related IT issues.</li>
<li>Guide customers through technical solutions in a simplified, clear manner.</li>
<li>Escalate unresolved technical issues to specialized teams and follow up on resolution status.</li>
<li>Assist with the installation and configuration of software for new customer sites.</li>
<li>Maintain accurate records of all interactions and technical steps taken in the CRM system.</li>
<li>Contribute to FAQs, documentation, and internal knowledge bases.</li>
<li>Recommend workflow improvements and participate in training sessions.</li>
<li>Analyze support trends and provide insights to improve service quality and efficiency.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p><strong>Required Qualifications</strong></p>
<ul>
<li>Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field</li>
<li>1–2 years of experience in technical support, IT helpdesk, or network support</li>
<li>Background in telecom, networking, or customer-facing technical environments</li>
<li>Proficiency with server troubleshooting, remote support tools, and CRM systems</li>
<li>Solid understanding of basic network protocols (DNS, SSL, FTP, etc.)</li>
</ul>
<p><strong>Preferred Personal Qualities</strong></p>
<ul>
<li>Strong communication skills in English (spoken and written)</li>
<li>Analytical and solution-oriented mindset</li>
<li>Ability to simplify technical issues for non-technical users</li>
<li>Highly organized, detail-focused, and able to handle multiple requests remotely</li>
<li>Flexibility to support clients across various time zones</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Paid time off and public holidays</li>
<li>Career development and advancement opportunities</li>
<li>100% remote role from Syria</li>
<li>Exposure to international clients and telecom technologies</li>
<li>Dynamic, supportive, and growth-focused team environment</li>
</ul>
<p>Please submit your resume through the form. Selected candidates will be contacted for a virtual interview.</p>