Application Specialist (Contract Position)

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<meta><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:18px;margin-bottom:5px;"=""><b><strong style="white-space:pre-wrap;">Overview</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="white-space:pre-wrap;">AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking an </span><b><strong style="white-space:pre-wrap;">Application Specialist</strong></b><span style="white-space:pre-wrap;"> to join our growing team.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:10pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><i><em style="font-size:11pt;white-space:pre-wrap;">Please note: This is a fixed-term employment position tied to the funding duration of specific grants or contracts. The position is expected to continue through December 31, 2026, with the possibility of extension contingent upon the renewal or extension of funding.&nbsp;</em></i></p><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:18px;margin-bottom:5px;"=""><b><strong style="white-space:pre-wrap;">About the Role</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="white-space:pre-wrap;">The Application Specialist will support post-launch success across multiple aid programs, configuring and maintaining AidKit’s low/no-code platform for real-world use. You’ll work closely with Application Engineers and Program Managers to ensure seamless operations, while also helping to identify and resolve platform issues, monitor data integrity, and implement updates or improvements.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="white-space:pre-wrap;">This role is ideal for someone who enjoys problem-solving in ambiguity, is detail-oriented and organized, and thrives on turning complexity into simplicity. No day is the same in this role! It’s a great fit if you're curious, eager to use and grow your technical skills in SQL and JavaScript, and excited by the opportunity to make a meaningful impact through technology.</span></p><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:18px;margin-bottom:5px;"=""><b><strong style="white-space:pre-wrap;">Key Responsibilities</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="white-space:pre-wrap;">Platform Operations</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Support the setup, configuration, and maintenance of low/no-code applications.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Monitor program workflows and troubleshoot issues in real-time.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Conduct data quality checks and help manage form/survey logic, eligibility rules, and system triggers.</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="white-space:pre-wrap;">Stakeholder Support</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Partner with Program Managers to understand program requirements and translate them into functional platform updates.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Serve as a responsive point of contact for troubleshooting and implementation support.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Document platform configurations and maintain clear records for knowledge sharing.</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="white-space:pre-wrap;">Quality Assurance &amp; Issue Resolution</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Assist in debugging and problem-solving across multiple programs.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Contribute to user testing and help validate new features or updates before rollout.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Collaborate with Application Engineers to escalate technical issues as needed.</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="white-space:pre-wrap;">Process Improvement</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Identify patterns in program operations to suggest optimizations.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Share learnings from the field to inform platform development.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Help create or refine internal tools, templates, and documentation.</span></li></ul><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:18px;margin-bottom:5px;"=""><b><strong style="white-space:pre-wrap;">About You</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="white-space:pre-wrap;">You’re curious, adaptable, and eager to apply your technical skills in a mission-driven environment. You enjoy rolling up your sleeves and figuring things out in ambiguous environments—whether it’s untangling platform logic or helping a teammate troubleshoot a bug. You’re not afraid to ask questions and are excited by the idea of growing your technical skillset over time.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="white-space:pre-wrap;">Ideal Qualities</strong></b><span style="white-space:pre-wrap;">:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Strong problem-solving instincts</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Ability to explain technical ideas to non-technical folks</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Comfortable working across multiple programs or priorities</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Some professional experience in SQL, JavaScript, and workflow tools (e.g. Figma)</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Mission-aligned and committed to delivering aid with dignity and efficiency</span></li></ul><h3 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:18px;margin-bottom:5px;"=""><b><strong style="white-space:pre-wrap;">Compensation and Location</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Remote (U.S.-based)</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Salary Range: $90,000-$110,000</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="white-space:pre-wrap;">Benefits include</strong></b><span style="white-space:pre-wrap;">:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Unlimited PTO</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">401K matching</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Health, dental, and vision insurance</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">16 weeks of paid parental leave</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Professional development support</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="white-space:pre-wrap;">Home office setup stipend</span></li></ul><h3 dir="ltr" style="margin:18px 0px 5px;padding:0px;font-style:normal;font-weight:600;font-size:14pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;text-align:start;"=""><b><strong style="color:rgb(54,80,124);white-space:pre-wrap;">How to Apply</strong></b></h3><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">Please submit cover letters and resumes in .PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team!</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">Due to the high volume of applications, our hiring team is not able to field requests for feedback or informational interviews sent via LinkedIn or email. If you are a good match for the role, our team will reach out to you directly.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">Please note: We are </span><i><em style="white-space:pre-wrap;">real</em></i><span style="white-space:pre-wrap;"> humans reading your cover letters and we can tell when it's AI; we want to know YOU, not ChatGPT. </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">AidKit is an equal opportunity employer.</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together.&nbsp;</span><b><strong style="white-space:pre-wrap;">You don't need to meet every criteria listed to apply.</strong></b><span style="white-space:pre-wrap;">&nbsp;We value unique experiences and believe that diversity drives innovation.&nbsp;</span><i><b><strong style="font-style:italic;white-space:pre-wrap;">Applications will be accepted until the position is filled, with the review process beginning immediately.</strong></b></i></p>
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