Customer Service Team Lead (JOB ID:MAXRIC2)

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<table><tbody><tr><td><p><strong>JOB TITLE</strong></p></td><td><p>Customer Service Team Lead</p></td></tr><tr><td><p><strong>JOB ID</strong></p></td><td><p>MAXRIC2</p></td></tr><tr><td><p><strong>INDUSTRY</strong></p></td><td><p>Automotive Detailing</p></td></tr><tr><td><p><strong>LOCATION</strong></p></td><td><p>PH</p></td></tr><tr><td><p><strong>JOB STATUS</strong></p></td><td><p>Full Time</p></td></tr><tr><td><p><strong>WORK SCHEDULE</strong></p></td><td><p>7:00am to 3:00pm / 3:00pm to 11:00pm CST (overlap time shifts)</p></td></tr><tr><td><p><strong>SALARY</strong></p></td><td><p>$1200 per month</p></td></tr><tr><td><p><strong>TARGET START DATE</strong></p></td><td><p>ASAP</p></td></tr></tbody></table>
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<table><tbody><tr><td><p><strong>ROLE OVERVIEW</strong></p></td></tr></tbody></table>
<p><strong>About the Client: </strong>The client specializes in mobile ceramic nano-coating services, offering superior paint protection using pro-grade 9H+ MACH-10 coatings that chemically bond to surfaces for permanent gloss and durability. Their full-service approach includes meticulous prep work such as foam baths, clay-bar decontamination, and one-step polish followed by precision application and CarFax-registered warranties of up to a lifetime. With a flawless 5-star rating from over 300 satisfied customers, the client combines convenience, advanced technology, and exceptional care to preserve and enhance vehicle finish</p>
<p><strong>About the Role:</strong></p>
<p>They are looking for a Customer Service Team Lead to manage the customer success team, currently consisting of two virtual assistants in the Philippines. This role requires a leader who can not only oversee daily operations but also drive process improvement and hold the team accountable. You will be responsible for ensuring our customers receive outstanding support, from scheduling and dispatching to day-to-day inquiries.<br><br></p>
<p><strong>Key Responsibilities</strong></p>
<ul><li><strong>Team Leadership &amp; Management:</strong> Oversee and manage the day-to-day activities of the customer success team, ensuring all tasks are completed efficiently and on time.</li><li><strong>Accountability &amp; Training:</strong> Train new team members and ensure all VAs are held accountable for their performance and adherence to standard operating procedures (SOPs).</li><li><strong>Process Improvement:</strong> Actively identify and suggest improvements to our customer success processes.</li><li><strong>Customer Communication:</strong> Manage customer inquiries and communication through GoHighLevel and Slack, ensuring a high standard of service.</li><li><strong>Reporting:</strong> Review daily reports to ensure timely and effective workflow.</li></ul>
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<p><strong>Ideal Candidate Profile</strong></p>
<ul><li>Experience in a customer service or customer success leadership role.</li><li>A self-starter with a strong sense of accountability.</li><li>Demonstrated ability to drive process improvements and hold a team accountable.</li><li>Experience with GoHighLevel and Slack is a plus.</li></ul>
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<p><strong>Technical Requirements</strong></p>
<ul><li>Reliable high-speed internet connection</li><li>GHL - customer queries</li><li>Slack</li><li>Paser </li><li>Notion </li></ul>
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