Danish Speaking Streaming Platform Support Representative

<p>Patrique Mercier Recruitment FR is seeking a Danish Speaking Streaming Platform Support Representative to join our enthusiastic support team. In this pivotal role, you will assist Danish-speaking users with their inquiries and contribute to a delightful streaming experience on our platform. If you are passionate about technology and customer service, we would love to welcome you to our team!</p><br><h3>Responsibilities</h3><ul> <li>Provide top-notch customer support to Danish-speaking users through email, live chat, and phone, answering their questions regarding the streaming service.</li> <li>Troubleshoot and resolve a range of technical issues related to account set-up, streaming quality, and content availability.</li> <li>Guide users through platform features and ensure they are informed of best practices to optimize their streaming experience.</li> <li>Accurately document customer interactions and resolutions in the CRM system.</li> <li>Partner with other departments to share user feedback and suggest enhancements to the service.</li> <li>Keep updated on the latest platform developments and streaming industry trends to provide informed support.</li> <li>Proactively follow up with users to ensure their concerns are fully resolved and satisfaction is achieved.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, both spoken and written.</li> <li>Experience in customer support or technical assistance, preferably in the streaming or entertainment sector.</li> <li>Familiarity with streaming technology and user experience principles.</li> <li>Strong analytical skills coupled with an effective problem-solving approach.</li> <li>Excellent communication skills focused on delivering high customer satisfaction.</li> <li>Knowledge of CRM systems or support ticketing tools is an advantage.</li> <li>A proactive and independent work ethic in a dynamic and fast-paced environment.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>